SmartThings Community

FAQ: How to find out what "shard" (cloud slice IDE URL) your Account / Location is on?


( co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #1

When SmartThings went for sale in the UK, they added the first of what will be many “shards” to split the SmartThings Cloud workload into multiple, somewhat independent, clusters of servers.

SmartThings automatically replicates a lot of stuff between the shards when they deploy updates and so on, but if you are doing development and you Publish “For Me”, then you need to be sure to be logged into the correct shard, or your self-published SmartApp or custom Device Type Handler will not work. You won’t find it in the mobile App!

Eventually you may not need to know your shard. Eventually, SmartThings may make this process automatic and when you self-publish, it will go to the “right” shard without intervention.


The URL: should take you to your correct Shard automatically as of July 2017.

Old Method: Still works, just in case…

In the past, and maybe still now… you need to know your Shard! I also believe it is unlikely your shard will change / move unless you perhaps delete / add your Location and/or Account.

I don’t know the “official” way of determining your shard, but this process works for me…

Find our your shard using these steps:

  1. Fully logout of the IDE.

  2. Go to:

  3. Fill in your login when requested.

  4. Your browser’s URL bar should automatically redirect to your individual shard:
    If it still says “graph.api”, that’s NA01;
    otherwise, the URL will include “-na02-”, “-eu01-”, or “-ap01-” or “-ap02-” in it.

NA03: ??? (presumed to exist; no confirmation at time of updating this post)
NA04: (discovered on May 11th, 2017)
AP01: https://graph-ap01… (discontinued)
AP02: https://graph-ap02-apnortheast2… (not officially online yet, but [I’ve “heard” it is official, but who really knows???]. Customers in that Asia-Pacific geographic region, including Australia, using Samsung Logins may land here…)

If you find the above steps don’t work or are confusing or you have any suggestions … add them as comments. We can either destroy this Topic, or I will make edits.

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Most North American accounts added before September 2015 will be on NA01. Most of the ones added in 2016 will be on NA02. UK accounts should be on EU01.

The redirect trick works, but only for some browsers. Other browsers hide this information and if, for example, you are using text-to-speech software you won’t hear the correct URL.

Sometimes, for example if you’re looking for the list of local devices for your own account, you may just have to try both North American shards to see which one you’re on. You’ll be able to login to both, but your account device information will only be populated in one.


(Ignacio) #3

Thanks! The locks are working!


By the way, SmartThings has now updated to a single login. Just sign in to the address below and it will take you to the correct shard.

( co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #5

Great news! After over 4000 views of my FAQ, you’d think SmartThings would have shouted this tremedous improvement from the rooftops! … or at least, Tweet it. :bird:


Live in the netherlands and installed a UK hub.
Works fine, but none of the url’ s listed finds my hub.

Any thoughts, advice.

PS When installing Smartthings App i set it to my real location in the Netherlands.

( co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #7

What happens when you login to: and go to My Locations and click on your Hub???


Dont know wat i exactly did but my hub showed up. Thanks


I now connected one normal bulb to a Xiamo power outlet. I succeeded switching it on with a ST motion sensor through a custom rule.
Question now is: '‘when does it turn off, because it stays on!!’'
Forgot something?

The same with the IKEA smart bulb.

Thanks again


Sorry for my impatience. Figured it out already through smart lighting.
Will be less impulsive in future!!

(Jason) #11

I’ve read your FAQ. Thanks so much for the help. I still cannot see ‘My Apps.’ Not sure how to fix this.

(Viktor) #12

I accidentally created a device handler and enable github at wrong “shard” ( instead of EU ( I wanted to create an other one at the right shard but I can not find any “Settings” or “Enable GitHub integration” button under my device handlers menu. Is it some bug or I am really missing something? I would really appreciated if you could give me some advice.