My hub is working and online. I can get to it with my mobile app and make changes. If I go to https://graph.api.smartthings.com/ and log in with the same credentials that my app is logged in as, and click on, “My Hubs”, it says, “You don’t have any hubs yet. Please use The SmartThings mobile app to claim your hub”.
I thought I already did that during initial setup, or I wouldn’t even have a log on for the site.
Anyway, do you know how I can get my hub to show up here.
Just an FYI on what I have noticed. I work on three separate SmartThing hubs located in different locations here in town. All three of the hubs have drastically different loading times. I just setup my stopwatch and the newest hub with only a couple of new device types, and custom smartapps, I can get My Device Handlers and My SmartApps to load in the blink of an eye. On the other end of the spectrum, I have a hub with 37 custom device handlers, 33 custom smartapps and 15 GitHub “Update From Repo” connections. And on this hub I just timed it and My Device Handlers takes 35 seconds to load and a whopping 85 seconds loading time for My SmartApps! It is frustrating but it seems to be tied to how much stuff I have loaded. FYI: I unloaded CoRE for this test
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
I believe that whether or not you have GitHub Integration enabled also has an impact.
I’m having the exact problem as the original post. I can’t see my hub. I’ve tried the location thing and it didn’t help. What can I do? This seems overly complicated. I’ve also seen multiple posts on this with no response/help. Please help!!!
I’m in the USA. Not sure what the manual method is? This is the link I’m going to when logging in: https://graph.api.smartthings.com/ When I log in there – no hub. I go to my location and see something like the below:
Name Events Notifications Devices Installed SmartApps
Wes Silotti events notifications devices smartapps
But, my device is not showing up nor is my hub. I can see both just fine on the Smartthings app on my phone. (I’m logging in to https://graph.api.smartthings.com/ from my laptop but get the same results of no devices when logging onto the above link with my phone.)
Do NOT use https://graph.api.smartthings.com to log into the ST IDE. That is only for users who happen to have their account running on that Shard. The thread I posted included all of the NA shards individual links (i.e. the manual method of figuring out which server your account is really on.)
If you recently created your SmartThings account, you probably have a “Samsung Account” and should select that option (if presented) as such.
Samsung/SmartThings has recently started to have all new users create a “Samsung Account” to use SmartThings, whereas old users still have “SmartThings Accounts” from back before Samsung bought SmartThings. This may be causing some confusion as well.
Dan, your my hero! I selected “Samsung Account” rather than Smartthings Account and it worked. I did have to select location and the “hub” and it was there. I’m trying to figure this all out and I’m sure I’ll have more questions to follow but your assistance in getting me over this hurdle is appreciated!