Hub moved to another users email account (maybe app migration related)

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

@AA-Ron

… if I log into the other IDE at https://graph-na04-useast2.api.smartthings.com/ …

Here’s a secret:

Regardless of what shard URL you use, the My Locations tab will always show the same results. The Shard URL will only change once you select a Location from that list.

Thus, you can start at the official new login point: https://account.SmartThings.com and then immediately go to My Locations and figure out all the Locations, Hubs, and Devices associated with that login.

Non-real things (e.g., Virtual Things) can actually be moved from one Location to another, but that’s completely unsupported. Physical Things cannot be moved because they require unjoin and rejoin steps.

Can a Location be moved to a different Account? Perhaps Support can do this. They ought to be able to, but don’t be surprised if they disagree.

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More background on Shards:

FAQ: How to find out what "shard" (cloud slice IDE URL) your Account / Location is on?

When SmartThings went for sale in the UK, they added the first of what will be many “shards” to split the SmartThings Cloud workload into multiple, somewhat independent, clusters of servers. SmartThings automatically replicates a lot of stuff between the shards when they deploy updates and so on, but if you are doing development and you Publish “For Me”, then you need to be sure to be logged into the correct shard, or your self-published SmartApp or custom Device Type Handler will not work. You won’t find it in the mobile App! Eventually you may not need to know your shard. Eventually, SmartThings may make this process automatic and when you self-publish, it will go to the “right” shard without intervention. Update: The URL: https://account.smartthings.com should take you to your correc…