Hub missing from IDE

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

@travisr100

The problem is that apparently Alexa only sees and talks to the first server.

.1. First read my FAQ to make sure you understand what a SmartThings Cloud “Shard” is and how to determine which one your Location (Hub) is on:

FAQ: How to find out what "shard" (cloud slice IDE URL) your Account / Location is on?

When SmartThings went for sale in the UK, they added the first of what will be many “shards” to split the SmartThings Cloud workload into multiple, somewhat independent, clusters of servers. SmartThings automatically replicates a lot of stuff between the shards when they deploy updates and so on, but if you are doing development and you Publish “For Me”, then you need to be sure to be logged into the correct shard, or your self-published SmartApp or custom Device Type Handler will not work. You won’t find it in the mobile App! Eventually you may not need to know your shard. Eventually, SmartThings may make this process automatic and when you self-publish, it will go to the “right” shard without intervention. Update: The URL: https://account.smartthings.com should take you to your correc…

.2. Next, understand that any SmartThings published SmartApp (like Amazon Alexa, ActionTiles, etc.) – i.e., not “self-published / published for-me”) – will automatically install into the correct Shard. You need never know your shard if you are only installing published SmartApps.

.3. So… Why isn’t your Alexa working? It must be installed into the wrong Shard, right?

###Recommendation:

A. Uninstall Alexa SmartApp and uninstall it hard! Make sure you go into the IDE for your Shard, open My Locations / Location / SmartApps / Edit / Uninstall.

B. Install the Amazon Echo SmartApp again; being careful to select your active Hub’s Location on the OAuth Thing Authorization Page that will appear.