500 Error when navigating to https://graph.api.smartthings.com/device/list

Devices & Integrations
#1

500 Error when navigating to https://graph.api.smartthings.com/device/list.

Steps completed to date:

  • Removed all Device Handlers

  • Removed all SmartApps

  • Removed the last 2 pieces of hardware that were being implemented when error started.

error still persists

#3

what happens if you click on My Locations: devices?

1 Like
#4

It takes me to a list of devices. not the 500 error page.

#5

probably a good time to contact ST support and let them troubleshoot from their end
https://support.smartthings.com/hc/en-us

#6

Are you on the right shard? Best practice is to login through account.smartthings.com so it automatically directs you to the right shard.

2 Likes
#7

Newbie here- was so confused about this and how to know… thanks for posting that link! Headache resolved.

1 Like
#8

Issue still unresolved after loggin in using following URL: https://account.smartthings.com/login
Additionally I have opened a ticket with Smartthings support.

#9