Get ready to make the switch!

[jkp]

At what point do you get that error? Are you able to get to the authentication page? Or after you login to switchbot?

I can get to the authentication page but don’t have an account so that is far as I can test for you.

[JDRoberts]

What country are you in?

[Jamie_Ashby]

I can’t get to the authentication page.

I get to Switchbot -> Others -> Location -> Room

Once I click next I get the spinning circle then it comes back with that error

Im on android and used 2 different devices ,uninstalled and re-installed on both.

@JDRoberts Im in the Uk

[JDRoberts]

@Jamie_Ashby

@JDRoberts Im in the Uk

Did you tell switchbot support you were in the UK? I suspect that’s the issue.

[Jamie_Ashby]

I did yes and they never said it would be a problem

[JDRoberts]

@Jamie_Ashby

I did yes and they never said it would be a problem

Since their integration is very new, they may not be aware that smartthings uses different shards for different regions.

I know that has affected authorization for other third-party integrations in the past.

FAQ: How to find out what "shard" (cloud slice IDE URL) your Account / Location is on?

When SmartThings went for sale in the UK, they added the first of what will be many “shards” to split the SmartThings Cloud workload into multiple, somewhat independent, clusters of servers. SmartThings automatically replicates a lot of stuff between the shards when they deploy updates and so on, but if you are doing development and you Publish “For Me”, then you need to be sure to be logged into the correct shard, or your self-published SmartApp or custom Device Type Handler will not work. You won’t find it in the mobile App! Eventually you may not need to know your shard. Eventually, SmartThings may make this process automatic and when you self-publish, it will go to the “right” shard without intervention. Update: The URL: https://account.smartthings.com should take you to your correc…

[jkp]

Doubt this will have any effect but you mentioned trying cellular only. Try disabling cellular data and using wifi only.

[Jamie_Ashby]

Just tried that but unfortunately that don’t work either

@JDRoberts Ok , yes I believe their integration is new so ill fire them a message and see what they say

Thanks for the help guys, ill keep trying

[jkp]

Also report the issue to ST support in addition to Switchbot

[Paul_DeFeo]

@JDRoberts

But if my friend is visiting and his dog gets out and is running around the front yard, I want him to be able to turn the light on with the wall switch and have it stay on until he gets back inside with the dog again. Without needing the app or having to think about anything special.

This works in Smart Lighting. You can use the switch in the more options.

[HA_fanatic (Bob)]

@rontalley

next thing you know you are hit with the 300 device limit

They designed the system around their average customer who has 14 connected devices, and 10 of those are bulbs, not for the home automation junkies. LOL

[AlecM (Alec McLure)]

Yes… as long as you go into webCoRE app and authorize it as you do for any other device

[malacka (László Matics)]

Hi. My classic app doesn’t show the switch banner. How can I find it?
Thanks.

[Automated_House (Jimmy aka prjct92eh2)]

It’s rolling out slowly. So you probably haven’t gotten it yet.

[73roderick (Broderick)]

For all those running Adguards or Pi-Holes, I finally tracked down what was crashing the v3 app on my wifi. You have to unblock “usage.trackjs.com”. Otherwise the app will crash when you attempt to open any smartapps. You also obviously have to unblock anything with a smartthings.com domain.

[blake.arnold]

@saosinx88

I have a little bug to report. Just installed a zooz 30 and if you go into the device, go to settings, then change one setting, you have to go back out and come back in to the settings to edit another setting. It won’t let you select anything else until doing this. Unless this is a dth issue.

Thanks @saosinx88, we’re aware of the issue and have teams working on it. Device preferences were one of the most recent (and complex) parity features we included in the new app, so this type of bug reporting is helpful. Thank you.

[AlecM (Alec McLure)]

@blake.arnold - are you also familiar with the Smart Lighting app bug where if you try to rename it it loses all your selections? You have to save it with the name Smart Lighting gives it, then go back in and rename. (note that this is a problem on both Classic and New App). (I’m on iOs if that makes a diff).

Thanks!

[Nezmo]

@AlecM

Smart Lighting app bug where if you try to rename it it loses all your selections? You have to save it with the name Smart Lighting gives it, then go back in and rename. (note that this is a problem on both Classic and New App). (I’m on iOs if that makes a diff).

I noticed this the other day (in Classic). It never used to be a problem.

[damohabir (Daniel)]

Is this why my Samsung Galaxy phone does not show up in the new App? I have 127 devices, and they all show up in the new app, except for the Galaxy phone. Is there a good reason why it doesn’t show up? I can’t even add it in the new app as a new device.

[johnconstantelo]

@damohabir

Is this why my Samsung Galaxy phone does not show up in the new App?

Yup. Mobile phone presence devices don’t show up in the new app yet, but they are available to use in Automations or SmartApps.