Nothing is working tonight (13 June 2018)

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

@xamindar

So you are assuming the problem can only be my internet…not smartthings cloud or any of that infrastructure.

No… There certainly could be SmartThings Cloud issues, but, in such a case, there are usually many more reports. Of course, it would be really great if we could trust https://status.smartthings.com to be up to date and accurate. It currently says “all operational” … no surprise.

The SmartThings Cloud has 5 major slices (“Shards”), and I am on the original (graph.api = NA01). My home is working fine with sub-second response (I have a Hub V1 with no local execution).

Knowing your Shard is helpful, as problems are sometimes isolated to a specific shard, and thus only affect a portion of customers:

FAQ: How to find out what "shard" (cloud slice IDE URL) your Account / Location is on?

When SmartThings went for sale in the UK, they added the first of what will be many “shards” to split the SmartThings Cloud workload into multiple, somewhat independent, clusters of servers. SmartThings automatically replicates a lot of stuff between the shards when they deploy updates and so on, but if you are doing development and you Publish “For Me”, then you need to be sure to be logged into the correct shard, or your self-published SmartApp or custom Device Type Handler will not work. You won’t find it in the mobile App! Eventually you may not need to know your shard. Eventually, SmartThings may make this process automatic and when you self-publish, it will go to the “right” shard without intervention. Update: The URL: https://account.smartthings.com should take you to your correc…