I don’t know if this has been covered already or if it has been all put in one place. But, as an IT Director, I feel the need to build an FAQ!
Does your phone know where it is? This is how you test to find out!
So, you have a fancy smart phone in your pocket/purse. Does that piece of metal and plastic truly know where it is? Are your locks and lights not coming on when you get home? Is your house going into away mode when you are still home? Here is a quick test to see if your phone can read a map!
Set a Reminder for when you arrive at home (obviously make sure your phone knows where you live!). If you have issues with SmartThings thinking you are leaving home but you are still there, set a reminder for when you leave as well.
Did it work?
If you get home and your reminder does not fire or your leaving reminder fires but you are still on the couch, then you can’t complain to SmartThings support! You first need to get your phone working with an accurate location.
No dice? WiFi is your friend…
So, the little test didn’t work, eh? Is WiFi activated on your phone? If not, time to turn on that WiFi. Yep, that note that some phones say “Location is more accurate with WiFi turned on” is true. So, just do it!
Now, once you have that done, repeat the tests above. If your reminder fired but SmartThings still doesn’t know you are home or you are still on the couch, you can now contact support with the knowledge that your phone actually does know where it is…after you do one more thing. Open up Maps on your phone and see if the phone says you are home.
I would recommend trying this a few times to be sure that it is still not your phone. Once successful test does not a solution make!
So, what did I miss?