BradS
August 3, 2016, 11:38pm
1
For the last 24 hours, my wife’s iPhone has been toggling between “Present” and “Not Present” roughly every three minutes whenever she is home. If she leaves, the presence is correctly set to “Not Present”, and stays that way until she returns. Is anyone else seeing something similar?
There are a couple things you can try:
Tweak your geofence size via the phone app. Perhaps you did that already and made it too small?
Adjust your presence time out value via the IDE to something longer than 2 minutes (default setting). This is what I recommend. Here’s more info:
I’m doing this from the road, so I apologize if I miss anything…
You can adjust the presence time out (the difference between when a tag drops off the network to the platform running a SmartApp) by going to https://graph.api.smartthings.com/hub/ >View Utilities>Select the new time>Update. The dropdown does not automatically update, but you can view the timeout setting by selecting Get Presence Timeout. This should reduce false positive location events, especially if they are typically 1-2 minute flip-flops.
For more cool tips, glamour shots, or just procrastinating at work… and troubleshooting, I recommend emailing support@smartthings.com .
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BradS
August 4, 2016, 1:09am
3
I did both (increasing the size of my geofence & setting the presence timeout to 10 minutes), and the iPhone is still coming/going.
You’ve probably already checked this, but if the phone has location services set to “while using” for the SmartThings app, Then every time the app drops out of foreground it will say that you’re “away.”
You can get the same result if the phone is on the power saving feature.
Other than that, the following might help:
I don’t know if this has been covered already or if it has been all put in one place. But, as an IT Director, I feel the need to build an FAQ!
Does your phone know where it is? This is how you test to find out!
So, you have a fancy smart phone in your pocket/purse. Does that piece of metal and plastic truly know where it is? Are your locks and lights not coming on when you get home? Is your house going into away mode when you are still home? Here is a quick test to see if your phone can read a map!
Set a Reminder for when you arrive at home (obviously make sure your phone knows where you live!). If you have issues with SmartThings thinking you are leaving home but you are still there, set a reminder for when you leave as well.
Did it work?
If you get home and your rem…
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