Unable to re-add iPhone as a presence sensor

[toddo97]

Hi there–very new to ST and have the basic monitoring package plus a couple of Osram bulbs. I have my iPhone, my wife’s Galaxy, and my Nexus configured as presence devices. I just noticed when troubleshooting some automation that my phone was being reported as present even when I was at work. When I removed it, it’s now stuck in the ‘This mobile phone is already set up as a mobile presence device’ whenever I try to add. I’ve tried the troubleshooting steps I’ve found here and before I email ST directly, i have a question. When I set up my wife’s phone as a presence sensor, I used the same account info as mine. Do I need to set up a separate account for her and then manually add all of the automation steps that I have? I’ve tried removing all 3 presence sensors and tried re-installing the app on my phone.

Thanks!

[av8rdude]

Log out of the app and log back in…then try to add the device.

[toddo97]

I tried that but no difference. Thanks though

[jkp]

FAQ: How to troubleshoot mobile phone presence issues

I don’t know if this has been covered already or if it has been all put in one place. But, as an IT Director, I feel the need to build an FAQ! Does your phone know where it is? This is how you test to find out! So, you have a fancy smart phone in your pocket/purse. Does that piece of metal and plastic truly know where it is? Are your locks and lights not coming on when you get home? Is your house going into away mode when you are still home? Here is a quick test to see if your phone can read a map! Set a Reminder for when you arrive at home (obviously make sure your phone knows where you live!). If you have issues with SmartThings thinking you are leaving home but you are still there, set a reminder for when you leave as well. Did it work? If you get home and your rem…

FAQ: The Many Ways of Detecting Presence

Presence, regardless of the device you use, is one of those features that works great for some people, not at all for other people, and is randomly flaky for still others. It’s very much affected by local conditions. So some people will find that phone presence works much better than the SmartThings-branded presence sensor. Other people will find the reverse. Still other people, myself included, find that they have to use a combination of two devices in order to get reliable presence indication. So if this feature tends to work differently for different people, where do you start? Using a Smart Phone as a Presence Indicator [image] Well, since most people who have SmartThings have a smart phone, it’s worth starting there. The following FAQ runs through the the usual troubleshooting…

[OMaG321]

I just had to do this on my wifes phone because she lost it on our cruise. This is what i did and it worked.

Delete the app on her phone. Resend the email from the master account to the iphone. Download the app and login using the email sent login.

Hope this helps