Presence sensor changed

[boarderc577 (Chad)]

My phones have been perfect presence sensors until today? Did something changes? Was there some firmware update. Has been flawless since I installed now today wife and my keeping switching to away and home randomly. Really annoying especially when both switch toon away and all the lights shut off

[jpark40]

My iOS mobile presence has been unreliable recently as well.

Unfortunately this is very normal for ST.

I’ve had the exact same issue randomly for over a year. Works perfectly for months then becomes unreliable for period of time then goes back to working well again.

In fact this has been the case for all things ST in my experience.

Don’t bother contacting support since they’ll spend the entire time trying to figure out what you did to cause this issue. That’s been my experience every time I contacted ST support.

[boarderc577 (Chad)]

Man this is so frustrating here I am tring to convince the wife how neat all this stuff is and are lights are flashing on and off all night

[jkp]

FAQ: How to troubleshoot mobile phone presence issues

I don’t know if this has been covered already or if it has been all put in one place. But, as an IT Director, I feel the need to build an FAQ! Does your phone know where it is? This is how you test to find out! So, you have a fancy smart phone in your pocket/purse. Does that piece of metal and plastic truly know where it is? Are your locks and lights not coming on when you get home? Is your house going into away mode when you are still home? Here is a quick test to see if your phone can read a map! Set a Reminder for when you arrive at home (obviously make sure your phone knows where you live!). If you have issues with SmartThings thinking you are leaving home but you are still there, set a reminder for when you leave as well. Did it work? If you get home and your rem…

FAQ: The Many Ways of Detecting Presence

Presence, regardless of the device you use, is one of those features that works great for some people, not at all for other people, and is randomly flaky for still others. It’s very much affected by local conditions. So some people will find that phone presence works much better than the SmartThings-branded presence sensor. Other people will find the reverse. Still other people, myself included, find that they have to use a combination of two devices in order to get reliable presence indication. So if this feature tends to work differently for different people, where do you start? Using a Smart Phone as a Presence Indicator [image] Well, since most people who have SmartThings have a smart phone, it’s worth starting there. The following FAQ runs through the the usual troubleshooting…

[boarderc577 (Chad)]

I tried everything. Using l360 now even know I hate using another app. Semi better