Presence is not detected for ios and Android without 3G/4G package

[JDRoberts]

@rafi_tahmazian

Hi,

I want to share my experience with presence via smartphone and check if anyone else has the same problem. This is happening in both ios and android.
When the phone gets into the geo-fence zone and has no data package (3G/4G data is expired, being on a call that drops the data connectivity), the presence is not getting detected when the phone is connected back to the WiFi once I reach home. Last record in the “Recently” of the phone is last time I reached the area with phone connected to 3G/LTE.

Not sure what is happening but appreciate if someone is able to explain the logic for me.

That is correct, the official mobile presence only works if you have an active data plan for that phone. This has always been true. There are some alternatives based on using Wi-Fi instead.

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