Adding a new User in app v2

[JDRoberts]

@toomuch

I am a bit confused about this response.

There are many different factors that go into the way SmartThings handles presence. It uses both the Wi-Fi at your house and GPS. So if something changes when your phone connects to your own Wi-Fi, that can affect its determination of your location. but I don’t want to hijack this thread which is about a different topic.

So for further questions specifically about presence, why don’t we take it to:

FAQ: How to troubleshoot mobile phone presence issues

I don’t know if this has been covered already or if it has been all put in one place. But, as an IT Director, I feel the need to build an FAQ! Does your phone know where it is? This is how you test to find out! So, you have a fancy smart phone in your pocket/purse. Does that piece of metal and plastic truly know where it is? Are your locks and lights not coming on when you get home? Is your house going into away mode when you are still home? Here is a quick test to see if your phone can read a map! Set a Reminder for when you arrive at home (obviously make sure your phone knows where you live!). If you have issues with SmartThings thinking you are leaving home but you are still there, set a reminder for when you leave as well. Did it work? If you get home and your rem…