Proximity location and size for presence

[JDRoberts]

I’m sure that’s very frustrating. I Think it probably is the point where you shift from one router to the other. Your phone is losing connection and so the hub thinks you are away. Try the mobile troubleshooting steps and see if that helps at all.

FAQ: How to troubleshoot mobile phone presence issues

I don’t know if this has been covered already or if it has been all put in one place. But, as an IT Director, I feel the need to build an FAQ! Does your phone know where it is? This is how you test to find out! So, you have a fancy smart phone in your pocket/purse. Does that piece of metal and plastic truly know where it is? Are your locks and lights not coming on when you get home? Is your house going into away mode when you are still home? Here is a quick test to see if your phone can read a map! Set a Reminder for when you arrive at home (obviously make sure your phone knows where you live!). If you have issues with SmartThings thinking you are leaving home but you are still there, set a reminder for when you leave as well. Did it work? If you get home and your rem…