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About the Support category
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0
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662
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June 30, 2020
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Haiku Fan/SenseME two-way assistance
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43
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16061
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August 21, 2026
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Hub V2 is not updating the firmware
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48
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2219
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July 30, 2026
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Can the powerConsumptionReport be used in the schema cloud connector integration?
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9
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203
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July 30, 2026
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Firmware state is not reflecting on SmartThings app
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8
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258
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July 24, 2026
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Request to Increase Installation Limit to 500
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1
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81
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July 1, 2026
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"Testing Device" wouldn't show when selecting "Product Distribution Region" to "China"
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5
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142
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June 26, 2026
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Firmware state is not updating in SmartThings app when its success or failure
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0
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72
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June 26, 2026
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Supporting new E1 Aqara devices
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98
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12327
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June 18, 2026
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5 Step Cooling attributes in smartThings RestAPI for Samsung Windfree BeSpoke AI AC (Air Conditioner)
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1
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94
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June 11, 2026
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Custom Edge driver installed but Lua code never executes - no logcat output
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8
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159
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June 3, 2026
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Matter OTA
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0
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55
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May 27, 2026
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Is it possible to commercialize a SmartThings Direct Connect device without WWST certification?
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10
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218
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May 26, 2026
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Unable to log in to the SmartThings Developer Center
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12
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328
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May 20, 2026
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AirConditioner Power Consumption Missing
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7
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390
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May 8, 2026
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App hitting max_installs_exceeded at 20 installs, please set to documented default of 500
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3
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125
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April 21, 2026
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API call TV app
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17
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2304
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April 21, 2026
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Error 403 on GET /rules endpoint
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1
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71
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April 6, 2026
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Questions about OAuth-In-App Limits: User Capacity, API Rate Limits, and Subscription Constraints
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2
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108
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March 23, 2026
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Bug: Retrieve Custom Capabilities Files
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22
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886
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March 17, 2026
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How can i Add New Device in SmartThings Community in cloud Routing
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2
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73
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March 17, 2026
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Creating a new driver for PetSafe Smart Feeder v2
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15
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399
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March 4, 2026
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Unable to Add or Change Device Profile for a Product
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10
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225
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March 2, 2026
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Unable to edit device Setup/Support profile after certification
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6
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175
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February 26, 2026
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[Matter][Bug] Energy clusters detected but not mapped to SmartThings capabilities (multi-endpoint devices)
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7
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289
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February 25, 2026
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mediaInputSource capability has disappeared for some Samsung soundbars
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40
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3067
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February 21, 2026
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[Urgent] Error 500 on GET /apps - Account Corrupted (Ghost App Limit Exceeded)
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1
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60
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February 10, 2026
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[Advanced users app] "Couldn't load web page" error - Cannot log in to the Samsung Account
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48
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15503
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February 10, 2026
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SmartThings platform Change?
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19
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1211
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June 9, 2025
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Device Preferences in Edge Driver becoming unset
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13
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423
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January 26, 2026
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