Device Name Update Not Reflecting in SmartThings App

[smartthing_hrdc]

Hello Team,

We are working on a cloud-to-cloud integration. We are updating the device name in the cloud and sending the updated device name as the friendly name in the discoverycallback. We also tried updating it through the statecallback. However, the updated device name is not being reflected in the SmartThings app using either approach.

Could you please suggest further.

Thank you.

[Andrew_Bartlett]

Tagging @nayelyz

[nayelyz]

Hi, @smartthing_hrdc
Changing the friendly name with a State Callback isn’t supported. This topic was discussed a few years ago, and that’s where I shared the feedback from the engineering team. Please take a look:

DiscoveryCallback can't take effect twice in a row

I see…I’ve verified this with our engineering team and they mention this was disabled not so long ago, and it was because there’s no way to notify you if the user sets a new FriendlyName value. If a non-updated “discoveryCallback” comes in, that value would replace the user’s preferences. If the user decides the device to have the same name on both applications, he/she must change it on both sides.