App hitting max_installs_exceeded at 20 installs, please set to documented default of 500

Developer Programs Support
1

Hi SmartThings team,

I’m reaching out because our API_ONLY SmartThings app is returning this OAuth error during onboarding:

error=max_installs_exceeded&error_description=The+app+cannot+exceed+a+max+of+20+installs

My understanding from the SmartThings OAuth documentation is that OAuth apps should be enabled for up to

500 users by default, so this appears to be the same issue other developers have reported here in the

community.

App details:

  • App ID: 344255b4-512e-4e5b-a34a-94a1fc164932

  • App Type: API_ONLY

  • Classification: CONNECTED_SERVICE

Additional context:

  • We are onboarding SmartThings accounts into our short-term rental property management platform.

  • We have already successfully onboarded 22 SmartThings connections on our side, so the 20-install cap

appears inconsistent with our current usage and with the documented default.

  • The error occurs after the user authorizes access in SmartThings and is redirected back to our

application.

Could someone please check this app’s install limit and, if needed, set it to the documented default of

500 installations?

Thank you.

2

tagging @Michael_ST @nayelyz

3

@David_Howard Your app should have the advertised 500 install limit now.

Also for reference the identifier you provided looks to be your clientId and not appId. I still found your app no problem, just letting you know in case it’s relevant in the future :slightly_smiling_face:.

4

Yes! Everything is working well now. Thanks you!