Unable to log in to the SmartThings Developer Center

Developer Programs Support
1

Hi everyone,

I am having trouble logging in to the SmartThings Developer Center and was wondering if anyone else is experiencing the same issue or knows a solution.

Here are the details of my situation:

  • Issue: Cannot log in via both Samsung and Google accounts.

  • Observation: Logging in to the official Samsung website works perfectly fine, but it fails only on the Developer Center page.

  • Error: I have attached a screenshot of the error message that appears during the login attempt.

I have already tried clearing my browser cache and using a different browser, but the problem persists. Any advice or help from the community or the support team would be greatly appreciated.

Thank you in advance!

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2

Hi, @yeosu0107
Are you still having issues with the Developer Console? I was able to enter now, it might have been a temporary issue
Since your post was flagged as Spam, it’s been a while since you reported it and I approved it.

3

Unfortunately, I still can’t seem to log in. Since this is my very first time trying to access the SmartThings Console, could there be an issue with my account itself?

4

Could you try accessing the Developer Center using an incognito/private browsing window and let us know if the issue persists there?

5

The login issue persists even in Incognito mode.
Currently, I am able to log in via SmartThings. Add a little smartness to your things. and am working through the CLI, but I will eventually need access to the console for long-term use.

Should I provide the network traffic logs to help with the investigation?

6

Could it be an issue with Google account being enabled. I have seen a couple of users post about being denied access to my.smartthings.com in the past. To fix, they would login to https://account.samsung.com, open their profile and disable Google account. they could then login to my.smartthings.com. after that they enabled Google account in their Samsung account and all was good. Just a thought but i could be totally off on this.

Anyway, the OP should wait on your thoughts before proceeding. I don’t want to cause any harm if I am wrong.

7

Hi,
Yes, could you please share the network traffic logs you mentioned? Additionally, it would be very helpful if you could include the exact timestamps (with your timezone) when the issue occurred.