AirConditioner Power Consumption Missing

Developer Programs Support
1

I have 3 air conditioners. The same model each. Only on one of them I can see energy consumption report.

I can see power consumption report on: 50c126dc-c81c-7eca-65cf-5ab47cf6ff8b

I cannot see power consumption report on 2ded79eb-e034-531e-60f7-9eca67082938 and 54ec4748-993a-2997-01da-075a2275f80b.

In Smart Things Advanced in custom.disabledCapabilities I can see there is powerConsumptionReport (for these devices that power consumption report is not working).

Can we enable powerConsumptionReport for these two devices?

I already give Samsung Account data access for Samsung Smart Things Support Team.

Air Conditioner model: AR09TXFCAWKN
These that are not showing power consumption are in multi split mode (two devices inside, one outside). AC in single split mode is showing energy consumption.

Maybe it is related to https://downloadcenter.samsung.com/content/UM/202004/20200427164024644/RAC002-01_IB_AR9500T_GEO_WIND_FREE_EU_EN-WEB_.pdf

image
image802×1168 64.8 KB

2

Hi @Piotr_Nielacny

Could you please give us more details? In the image you shared, it states that multi system is not supported, but you also mentioned that the devices which are not showing up are part of that system. Could you clarify this setup for us?

Also, regarding the disabledCapabilities you’re seeing, these are managed by Samsung directly, not by SmartThings. Unfortunately, this means we’re not able to assist further from the SmartThings side. We recommend reaching out to Samsung Support, as they are the appropriate team to investigate why those capabilities are disabled and whether anything can be done about it.