Simply put, the performance you’ve seen from the platform the past few days is unacceptable. We apologize. Our infrastructure team is working through the night to stabilize the platform while we roll out the changes explained below.
SmartThings is growing rapidly and adding many new customers and connected devices every day. This is an exciting time, but it has also caused short-term challenges. Specifically, over the last few days, SmartThings has experienced service interruptions related to system capacity and load. We know that these interruptions impact you, and we are actively working to solve them.
Our engineering and tech-ops teams are implementing changes both to the production infrastructure of SmartThings and to the Cloud architecture that will provide for much greater scalability and system reliability. We are rolling out the first of these changes over the next two days, with more to come over the next week and beyond. The changes include increased infrastructure capacity and application efficiency, which should have significant positive effects both in the short and long term.
In the meantime, we will continue to vigilantly monitor system performance and update the status page to keep everyone informed of changes to SmartThings availability. You can stay informed of SmartThings platform status by subscribing to updates at http://status.smartthings.com.
Again, we are sorry for the disruption these issues are causing. We truly appreciate your patience as we roll out improvements in the coming days and weeks.