So now it has been over 1 full year since the “big crush (database overload) and apologies of October 2014”.
It’s actually kinda hilarious that the Forum doesn’t show a date on the embedded quote, 'cuz I bet many folks could easily believe it was written within the last few days…
Everything deserves perspective. Well, it’s hard to have a positive perspective on this. Or have an honest attitude that doesn’t reflect the limits of patience:
In one year, SmartThings has made ill advised international expansion while many major domestic issues persist and while deployment practices continue to be disruptive (buggy) and not conservative (insufficient isolated QA testing). ST deployed Hub V2 which planned to significantly offload cloud load and dependency, but with these features not enabled, thus further deferring the product’s scalability whilst continuing to add customers faster than their ability to support them.
“Frustrated” is the appropriate emotion, I believe. 
Still appreciate @ben’s frank apologies, though. Clearly this is a organizational issue that many good people are putting sincere effort into resolving. But individuals can’t fix something this complex and growing. Where is the decisive strategic leadership to pull this train wreck back onto the rails?
(ok… I’m being quite dramatic. Might lighten the mood?.. Back in October / November 2014 I really thought this Anniversary would be a much happier occasion…).