UPDATE: Recent SmartThings User Experience & Platform Performance

[NorCalLights (Paul)]

@sobomp3

Finally, what is Samsung planning to do for its customers on this? This is beyond a little blip in service. This is going on a month now. Everyone should be getting some sort of compensation for this. Perhaps coupons for some free ST devices (actually, that might be more hilarious than anything) or a rebate.

I wouldn’t expect any compensation. Frankly, there’s not much they can offer. The only part of my ST investment that’s currently broken is the $100 hub. What are they gonna do… give me a free hub? I already have one. I don’t want a free multi sensor. I want a working hub.

There was another massive service disruption back in October 2014. (That also happened to be the month that I purchased my hub… bad timing, I guess). Fire, anger, pitchforks… the whole thing. We didn’t get any compensation. Here’s the thread if you want to look:

SmartThings Downtime and What We're Doing

Simply put, the performance you’ve seen from the platform the past few days is unacceptable. We apologize. Our infrastructure team is working through the night to stabilize the platform while we roll out the changes explained below. SmartThings is growing rapidly and adding many new customers and connected devices every day. This is an exciting time, but it has also caused short-term challenges. Specifically, over the last few days, SmartThings has experienced service interruptions related to system capacity and load. We know that these interruptions impact you, and we are actively working to solve them. Our engineering and tech-ops teams are implementing changes both to the production infrastructure of SmartThings and to the Cloud architecture that will provide for much greater scalabil…