Getting frustrated with the Outages again

[Ben (Ben Edwards)]

SmartThings Downtime and What We're Doing

Simply put, the performance you’ve seen from the platform the past few days is unacceptable. We apologize. Our infrastructure team is working through the night to stabilize the platform while we roll out the changes explained below. SmartThings is growing rapidly and adding many new customers and connected devices every day. This is an exciting time, but it has also caused short-term challenges. Specifically, over the last few days, SmartThings has experienced service interruptions related to system capacity and load. We know that these interruptions impact you, and we are actively working to solve them. Our engineering and tech-ops teams are implementing changes both to the production infrastructure of SmartThings and to the Cloud architecture that will provide for much greater scalabil…