Hi, I’m facing an interesting Z-Wave pairing issue.
A little backstory:
I work in the home automation field and have a gen 2 SmartThings hub that I pair and un-pair devices to it many times.
Started with a ZigBee Yale lock, paired and unpaired to the old hub a few times without an issue, then connected it to a new hub and it worked perfectly, then disconnected it from the new one and tried pairing it with the old hub. The audible setting on the lock says device network connected, and it shows a “device rejoined” event in the hub event list, but the app does not show anything at all.
I thought that was an issue with the lock or there’s a limit on the pairing/unpairing for ZigBee, however this week, I faced the same issue again with a Z-Wave Fibaro Wall Plug. There’s a hub event showing that the device has rejoined the network, but there’s nothing on the app.
This is the event list screenshot:
I tried using a custom DTH, no luck, without a DTH, no luck, new app, no luck, old app, no luck, excluding the device, hub says excluded, but still no luck…
Not sure if someone has faced this issue before or even paired and unpaired a device so many times that caused such an issue… but it seems to be that there’s a limit or a bug with SmartThings on the number of times you can re-add a device to the network.
SmartThings email support can’t help me, so thought you guys might be able to…
Thanks in advance!