I’ve been using a Schlage Z-wave door lock for years with SMS notifications but it stopped working sometime after Feb 11, 2022 (I had opted in SMS messages after the 2019 change). The hub is running firmware 000.041.00009 with a controller version of 2.2.15-4. I’m using the IOS apps. The hub and app detect any lock change and I can get the app notification but just no SMS messages.
I’ve tried rebooting the hub and making changes to the routine but nothing works.
If you aren’t getting any SMS’s from SmartThings but are getting PUSH notifications try this:
If you aren’t getting notifications (PUSH and SMS) from your lock, then see this topic as it may be losing packets:
Thanks for the comment but as I noted, I opted into SMS messages after the 2019 change and have been receiving SMS messages until 2 months ago. I do receive app notifications and can control the lock remotely through the app but I’d still like to get the SMS messages too.
It seems odd that something as basic as this would suddenly stop working.
Monday this last week was the last time I received a text notification to my Google voice number, ST notifications are still working. Is anyone else having this issue again? I sent the YES message to 844-647 several times but have not received a single response from smart things. I’ve been using smart things for years and have been receiving in app notifications as well as text messages to my Google voice number without issue. As I stated above last Monday was the last time I received any text message from smart things in app notifications are still working fine. I created a test routine that was time-based and also added my carrier phone number when the routine triggers I get an st notification as well as an SMS message to my carrier number but Google voice messages never arrive.
Report the issue to ST support and send feedback to GV.
I have contacted SmartThings Support and they opened a ticket to looking into Google Voice not receiving SMS text from SmartThings short code.
I will also provide feedback to Google Voice.
If you continue to have issues with GV not receiving ST SMS text, please do the same.
I opened a case with ST support as well. If enough of us do this they may actually address it.
Anyone get this resolved ?
Still not working for me either, going to open a case well.
There’s been a lot of changes to SMS messaging the past few years and it’s really getting tightened down the past 12 months. It all comes to the increased use of businesses using non-toll-free numbers for business purposes. Basically, regular phone numbers also called 10DLC. There is a LOT of compliance being enforced by mobile network operators. I know all these because my company deals with this directly. You can read more in the link below. Because Google is a VOIP, they get lost in the shuffle and can’t guarantee delivery.
Yeah, the whole SMS landscape has definitely shifted a lot in the last year or so! I’ve noticed it firsthand, especially with my small business. A while ago, I tried sending text alerts to customers using a regular non-toll-free number, and they were either delayed or didn’t go through at all. I learned that the increased regulations around 10DLC are really cracking down on businesses, which made me switch to a more compliant setup.
I’ve also had issues with Temporary Phone Numbers in the past, especially with services like Tardigrada. I tried using a disposable number for a short-term promotion, but the messages got blocked or marked as spam. It was a headache until I switched back to a more permanent solution, and everything cleared up.