SMS notifications stopped 2 months ago

[ravra]

I’ve been using a Schlage Z-wave door lock for years with SMS notifications but it stopped working sometime after Feb 11, 2022 (I had opted in SMS messages after the 2019 change). The hub is running firmware 000.041.00009 with a controller version of 2.2.15-4. I’m using the IOS apps. The hub and app detect any lock change and I can get the app notification but just no SMS messages.

I’ve tried rebooting the hub and making changes to the routine but nothing works.

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

If you aren’t getting any SMS’s from SmartThings but are getting PUSH notifications try this:

Changes to SMS Service

EDIT: Users with US phone numbers can text YES to 844-647 to opt in at any time after September 25, 2019. Anyone who has opted in prior to that date will need to opt in once more. UPDATE 9/26/2019: We have completed the aforementioned changes to our SMS service. US users may now opt in at any time by texting YES to 844-647 for each phone number set up to receive SMS. We apologize for the short notice, and we appreciate your patience with these critical changes to ensure continued compliance with legal regulations and adjusting our services for improved support and scale. What does this change mean for you? US Customer: You must opt in to continue receiving SMS from SmartThings. You can do this by texting YES at any time to 844-647 for each phone number set up to receive SMS. If you ch…

If you aren’t getting notifications (PUSH and SMS) from your lock, then see this topic as it may be losing packets:

FAQ: why would I need another beaming repeater if my zwave lock is already close to my hub?

Absolutely right JD. This question is the number 1 question we get from users in many different forms. I’ll outline the most common symptoms folks experience when using locks: My lock is 5ft from my hub I can see the lock/unlock events in the history but I don’t see the user code/name I can lock/unlock using my mobile app but my codes aren’t being programmed Some of my codes are being programmed while others aren’t My codes are being programmed but I’m not getting notifications/actions aren’t being executed when the codes are used It works in the mornings but not in the evenings It was working till recently and now it’s having trouble I moved my lock closer/next to my hub but I’m still having issues One of my locks is working perfectly, the other one (closer to the hub) is having tr…

[ravra]

Thanks for the comment but as I noted, I opted into SMS messages after the 2019 change and have been receiving SMS messages until 2 months ago. I do receive app notifications and can control the lock remotely through the app but I’d still like to get the SMS messages too.

It seems odd that something as basic as this would suddenly stop working.