EDIT: Users with US phone numbers can text YES to 844-647 to opt in at any time after September 25, 2019. Anyone who has opted in prior to that date will need to opt in once more.
UPDATE 9/26/2019: We have completed the aforementioned changes to our SMS service. US users may now opt in at any time by texting YES to 844-647 for each phone number set up to receive SMS.
We apologize for the short notice, and we appreciate your patience with these critical changes to ensure continued compliance with legal regulations and adjusting our services for improved support and scale.
What does this change mean for you?
US Customer: You must opt in to continue receiving SMS from SmartThings. You can do this by texting YES at any time to 844-647 for each phone number set up to receive SMS. If you choose not to proactively opt-in, the next time a SmartApp triggers SMS, we will send you an opt in text. You will not receive any further texts from SmartApps until you opt in.
Customers outside of the US: We hear your feedback that SMS is a valued function and will evaluate future options.
We recommend using push notifications to send alerts about activity in your home for the best experience. Other potential alternatives for SMS notifications include:
We are implementing changes to our SMS service.
After September 25, 2019, US customers must opt in to continue receiving SMS notifications from SmartThings SmartApps.
Opt In - When you receive your next SMS notification from SmartThings, opt in by replying YES. If you do not opt in, you will no longer receive text messages from SmartThings.
Text YES to 844-647 to opt in at any time.
Rate Limits - You can receive a maximum of 100 messages per phone number, per configuration, per day (12:00:00am-11:59:59pm). Some of your SmartApps may be approaching this level. Review your settings to ensure your SMS messages are not affected by the limits.
On September 25, 2019, we will be discontinuing our SMS text notification service outside of the US. A small number of customers with non-US phone numbers will no longer receive SMS notifications from SmartThings.
You can still receive alerts about activity in your home using push notifications. Enable push notifications in your Routines, Smart Home Monitor, or other SmartApps in the SmartThings Classic app.
Contact us on support.smartthings.com if you have any questions or need assistance.