Offline / Online Z-Wave Schalge Lock 2 meters from Hub

[packetfire]

I am stumped as to why this device goes offline for no good reason, and then comes back online without any action on my part.

Log entries below. This is logging for a Schlage Z-Wave touchscreen lock, I have three of them, and the other two never go “offline”, yet this one is the closest to the hub, no more than 6 feet away. The others are much further away. This is the lock for the door between the garage and the basement.

Are there any sort of “interference” and “signal strength” metrics, as there are for Zigbee devices? ( LQI / RSSI)?

If this is a simple “timeout” scenario, will the next command or event cure the “offline” condition, or is a Z-Wave device, when offline, not going to alert at all when opened or respond to a remote command to open/close?

More to the point, has anyone worked out how to attach external antennas to these Samsung Hubs? I think it needs better antennas for both Zigbee and Z-Wave Mine is a v3, running as follows:

Version: 3.0.16
EUI: 286D9700020108E5
Channel: 25
Node ID: 0000
Pan ID: BB2C
OTA: enabled for all devices
Unsecure Rejoin: true
Z-Wave * State: Functional
Protocol Version: 6.04
Region: US

=-=-=-=-=-=-=-= LOG PASTED BELOW =-=-=-=-=-=-=-=-=

|2020-04-01 9:13:10.339 AM EDT|DEVICE||battery|86||Battery is at 86% |
|2020-04-01 8:48:03.516 AM EDT|DEVICE||lock|locked ||Locked |
|2020-04-01 8:48:01.853 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-04-01 8:47:29.923 AM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-04-01 8:14:03.406 AM EDT|DEVICE||lock|locked ||Locked |
|2020-04-01 8:14:01.734 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-04-01 7:42:01.728 AM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-04-01 7:41:01.326 AM EDT|DEVICE||lock|locked ||Locked |
|2020-04-01 7:40:59.688 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-04-01 5:41:13.556 AM EDT|DEVICE||lock|locked ||Locked |
|2020-04-01 5:41:11.850 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-04-01 5:19:12.672 AM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-04-01 5:07:13.515 AM EDT|DEVICE||lock|locked ||Locked |
|2020-04-01 5:07:11.820 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-04-01 4:35:11.749 AM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-04-01 4:34:11.500 AM EDT|DEVICE||lock|locked ||Locked |
|2020-04-01 4:34:09.806 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-04-01 4:23:14.436 AM EDT|DEVICE||lock|locked ||Locked |
|2020-04-01 4:23:12.633 AM EDT|COMMAND|||poll ||poll command was sent to Garage Lock |
|2020-04-01 2:43:36.676 AM EDT|DEVICE||lock|locked ||Locked |
|2020-04-01 2:43:28.078 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-04-01 2:18:59.559 AM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-04-01 2:09:29.786 AM EDT|DEVICE||lock|locked ||Locked |
|2020-04-01 2:09:28.074 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-04-01 12:07:48.606 AM EDT|DEVICE||lock|locked ||Locked |
|2020-04-01 12:07:46.956 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-04-01 12:04:55.240 AM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-04-01 1:37:28.059 AM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-04-01 1:36:26.555 AM EDT|DEVICE||lock|locked ||Locked |
|2020-04-01 1:36:24.807 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 9:55:51.197 AM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 9:55:49.432 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 9:41:01.536 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-31 9:40:59.884 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 9:05:56.298 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-31 9:04:18.492 PM EDT|DEVICE||battery|85||Battery is at 85% |
|2020-03-31 9:03:01.576 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-31 9:02:59.880 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 8:55:29.752 AM EDT|DEVICE||battery|86||Battery is at 86% |
|2020-03-31 8:48:40.966 AM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 8:48:39.254 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 8:29:01.555 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-31 8:28:59.877 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 7:56:59.849 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-31 7:55:58.606 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-31 7:55:56.893 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 7:48:32.598 AM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 7:48:30.941 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 6:48:28.925 AM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 6:48:27.236 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 5:53:30.766 PM EDT|DEVICE||lock|locked ||Locked manually |
|2020-03-31 5:53:15.935 PM EDT|DEVICE||lock|unlocked ||Unlocked manually |
|2020-03-31 5:48:21.416 AM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 5:48:19.766 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 5:27:48.705 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-31 5:27:44.627 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 4:57:48.411 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-31 4:49:36.666 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-31 4:49:34.965 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 4:48:11.536 AM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 4:48:09.860 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 4:25:30.806 PM EDT|DEVICE||lock|locked ||Locked manually |
|2020-03-31 4:25:27.416 PM EDT|DEVICE||lock|unlocked ||Unlocked manually |
|2020-03-31 4:25:25.856 PM EDT|DEVICE||lock|locked ||Locked manually |
|2020-03-31 4:15:34.826 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 4:15:33.137 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 3:48:01.726 AM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 3:47:57.715 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 3:43:33.120 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-31 3:42:32.336 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 3:42:30.601 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 2:47:39.066 AM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 2:47:37.286 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 12:47:28.395 AM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 12:47:26.772 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 12:45:53.994 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-31 12:44:51.265 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 12:44:49.485 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 11:35:46.946 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-31 11:34:45.455 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-31 11:34:43.757 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 11:29:24.746 AM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 11:29:23.128 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 11:05:37.795 AM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-31 10:57:23.107 AM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-31 10:56:16.335 AM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 10:56:14.640 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 1:51:55.686 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 1:51:54.011 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 1:47:30.896 AM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 1:47:29.270 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-31 1:18:53.758 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-31 1:17:55.766 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-31 1:17:54.009 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 9:46:41.966 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-30 9:46:40.288 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 9:38:04.535 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-30 9:38:02.822 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 8:34:20.235 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-30 8:34:18.566 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 8:09:23.986 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-30 8:09:22.309 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 7:34:03.616 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-30 7:34:01.951 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 7:09:02.835 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-30 7:09:01.111 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 6:33:48.236 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-30 6:33:46.561 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 6:08:51.796 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-30 6:08:50.162 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 5:33:24.186 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-30 5:33:22.409 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 5:08:39.696 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-30 5:08:38.001 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 4:33:01.796 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-30 4:33:00.035 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 4:08:22.065 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-30 4:08:20.364 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 3:32:47.526 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-30 3:32:45.899 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 3:08:10.506 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-30 3:08:08.756 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 2:37:13.642 AM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-30 2:36:08.778 AM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-30 2:35:07.406 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-30 2:35:05.769 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 2:32:30.295 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-30 2:32:28.593 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 12:56:48.856 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-30 12:56:47.167 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 12:44:11.898 AM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-30 12:38:49.406 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-30 12:38:47.683 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 12:22:48.855 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-30 12:22:47.164 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 11:47:08.386 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-30 11:47:06.626 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 11:38:44.386 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-30 11:38:42.647 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 10:46:52.976 PM EDT|DEVICE||lock|unlocked ||Unlocked |
|2020-03-30 10:46:51.280 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 10:38:26.886 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-30 10:38:25.149 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-30 1:32:23.826 PM EDT|DEVICE||lock|unlocked ||Unlocked manually |
|2020-03-29 9:44:43.206 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 9:44:41.527 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 9:26:49.907 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-29 9:20:28.186 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 9:20:26.566 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 9:10:43.516 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 9:10:41.745 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 8:38:41.517 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-29 8:37:41.216 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 8:37:39.588 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 8:29:05.177 PM EDT|DEVICE||battery|85||Battery is at 85% |
|2020-03-29 7:33:33.226 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 7:33:31.533 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 6:52:01.476 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 6:51:59.800 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 6:33:10.288 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 6:33:08.647 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 6:32:54.967 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-29 6:19:59.788 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-29 6:18:59.415 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 6:18:57.725 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 5:53:25.826 PM EDT|DEVICE||lock|locked ||Locked manually |
|2020-03-29 5:53:06.916 PM EDT|DEVICE||lock|unlocked ||Unlocked manually |
|2020-03-29 5:32:59.116 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 5:32:57.468 AM EDT|COMMAND|||poll ||poll command was sent to Garage Lock |
|2020-03-29 4:54:07.055 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 4:54:05.337 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 4:48:03.246 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 4:48:01.512 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 4:42:11.579 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-29 4:16:01.690 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-29 4:15:00.255 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 4:14:58.587 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 3:54:00.756 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 3:53:59.042 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 2:54:10.515 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 2:54:08.837 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 2:53:43.855 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 2:53:42.141 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 2:38:27.559 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-29 2:22:08.830 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-29 2:21:07.935 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 2:21:06.221 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 12:54:20.006 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 12:54:18.362 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 12:53:25.245 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 12:53:23.539 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 12:25:30.832 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-29 12:22:18.346 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-29 12:21:17.506 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 12:21:15.752 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 11:50:47.149 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-29 11:49:45.596 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 11:49:43.907 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 11:20:50.956 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 11:20:49.289 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 10:20:38.926 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 10:20:37.166 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 1:53:35.117 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-29 1:53:33.471 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-29 1:12:05.976 PM EDT|DEVICE||lock|locked ||Locked manually |
|2020-03-29 1:11:03.086 PM EDT|DEVICE||lock|unlocked ||Unlocked manually |
|2020-03-28 9:03:19.007 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 9:03:17.360 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 8:52:50.316 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 8:52:48.655 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 8:47:06.495 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-28 8:20:48.707 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-28 8:19:47.846 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 8:19:46.218 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 7:57:48.736 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 7:57:47.072 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 6:57:27.796 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 6:57:26.106 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 6:50:54.166 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 6:50:52.461 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 6:45:08.787 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-28 6:18:52.445 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-28 6:17:51.876 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 6:17:50.207 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 5:57:13.836 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 5:57:12.179 AM EDT|COMMAND|||poll ||poll command was sent to Garage Lock |
|2020-03-28 5:23:35.026 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 5:23:33.325 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 4:53:18.096 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 4:53:16.366 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 4:42:51.300 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-28 4:23:21.956 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 4:23:20.240 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 4:21:16.358 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-28 4:20:16.226 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 4:20:14.567 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 3:23:00.906 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 3:22:59.144 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 3:02:04.796 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 3:02:03.131 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 2:45:34.794 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-28 2:30:03.119 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-28 2:29:03.316 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 2:29:01.272 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 2:22:43.926 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 2:22:42.230 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 12:54:05.163 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-28 12:44:47.224 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-28 12:43:46.736 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 12:43:45.040 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 12:22:20.446 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 12:22:18.798 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 11:53:13.416 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 11:53:11.752 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 11:36:42.245 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 11:36:40.579 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 11:07:50.178 AM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-28 11:04:40.566 AM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-28 11:03:40.846 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 11:03:39.160 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 10:51:57.197 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 10:51:55.522 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 10:27:51.481 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-28 10:19:55.516 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-28 10:18:55.197 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 10:18:53.434 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 10:03:26.916 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 10:03:25.208 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 1:22:32.556 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 1:22:30.812 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-28 1:16:48.926 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-28 1:16:47.239 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-27 9:46:05.016 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-27 9:46:03.244 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-27 9:21:34.785 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-27 9:21:33.138 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-27 8:45:51.545 AM EDT|DEVICE||lock|locked ||Locked |
|2020-03-27 8:45:49.883 AM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-27 8:21:18.106 PM EDT|DEVICE||lock|locked ||Locked |
|2020-03-27 8:21:16.428 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock |
|2020-03-27 7:54:20.284 PM EDT|DEVICE||activity|online ||Your SmartThings device Garage Lock is now online |
|2020-03-27 7:49:16.415 PM EDT|DEVICE||activity|offline ||Your SmartThings device Garage Lock is now offline |
|2020-03-27 7:48:14.438 PM EDT|COMMAND|||ping ||ping command was sent to Garage Lock|

[nathancu (Nathan Curtis)]

Have you read through this thread yet?

FAQ: why would I need another beaming repeater if my zwave lock is already close to my hub?

This question comes up a lot. Suppose you have a Z wave lock, but the status doesn’t seem to update or commands don’t always seem to work. Typically someone in the community will recommend that you add another beaming repeater within 10 feet or so of the lock. So the question is why would you need that if the lock is already pretty close to the hub? The short answer is that the hub is busy, and it takes some load off of it if you have a separate beaming repeater near your lock. The long answer is in the following thread (this is a clickable link) Also, since I get asked all the time what’s an inexpensive Zwave plus beaming repeater, for the US hub the Minoston miniplug is often on sale for right around $20. It should not require any custom code, it’s just a very simple one socket on/…

[packetfire]

I read that, but I did not view this very small house as “busy” in terms of hub activity, moreso when the offline conditions happen in the middle of the night when there is zero activity at all.

There are 19 total devices in the house:
3 Schalge Z-Wave Touchscreen Deadbolts
2 Aquara Temp/Humidity Sensors
6 Smartsense Open/Closed Sensors
6 Xiaomi Aqara Door/Window Sensors
1 Smart Bulb
1 Ikea Tadfri outlet

If the “activity” from so few devices is overloading the hub, then it would seem that the Samsung Hub is not up to the task, as this is a tiny house, with a small number of devices.

What’s the consensus here? Is the Samsung hub unable to handle 20 devices, none of them spitting out much data?

[nathancu (Nathan Curtis)]

Installing a beaming repeater close to the lock is pretty much a universal suggestion for ZWave no matter who’s hub you use. The Homeseer and Hubitat people recommend it too… I install a beaming repeater next to every ZWave lock ive ever installed (ive done over a dozen now) especially when there are few or no other ZWave devices in someone’s setup and rarely have issues except for when the batteries get low in the lock.

YMMV of course…

[JDRoberts]

@packetfire

If the “activity” from so few devices is overloading the hub, then it would seem that the Samsung Hub is not up to the task, as this is a tiny house, with a small number of devices.

What’s the consensus here? Is the Samsung hub unable to handle 20 devices, none of them spitting out much data?

As @nathancu Mentioned, this is not a SmartThings-specific issue, zwave hubs just doesn’t work well as a good beaming repeater. You could have just a vera hub and one zwave lock and it’s likely that people will recommend that you add a beaming repeater.

It just has to do with how beaming was implemented in the Z wave protocol. In fact there have been at least two community members here who had only a lock, no other devices, and were having status update issues and resolved them by adding a beaming repeater.

So in one sense it’s a weakness of the protocol. But you could also argue that beaming was a strength of zwave: it enabled battery-powered smart locks before anybody else figured out how to do them with acceptable battery life.

As an engineer, I would argue that Z wave locks should be sold with a bundled inexpensive pocketsocket that does beaming. It would probably only add $10 to the cost and would solve the QOS issues For most people. But I’m sure there was marketing pushback whenever that was suggested that it would make things look too complicated and reduce sales. (Or something like that, I don’t pretend to pay much attention to marketing arguments. )

But anyway, here we are. If you have a Z wave lock, it’s quite likely that it will work better if there’s a nearby beaming repeater. No matter what brand of hub you are using.

As a field tech, I usually recommend one for up to three locks if the locks are all within 20 feet of each other and don’t get used a whole lot. But there are people who recommend one for each lock and there’s no harm in that, it just costs more unless you have a need for repeaters anyway.

[coalshark]

With over 250 Schlage locks under my watch, I can confidently confirm the above comments. I’ve had plenty of locks work fine without using a middle-man, but have also had plenty drive me absolutely crazy until I added something between the lock and hub. I have had pretty consistent success using Aeotec Range Extender 6’s. I’ve been trying to get my hands on some more of the 7th gen ones as well to see how well they perform. Only have 2 deployed and they’ve been fine so far. It’s not bulletproof though…sometimes even with the Aeotec devices the locks act up, but that’s usually related to one of the SmartThings “shadow” outages.

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

@packetfire

yet this one is the closest to the hub, no more than 6 feet away

That’s probably, it’s too close to the hub with no buffering device in between. What @nathancu pointed has a post which talks about positioning of the hub and locks to optimal performance.

It’s going offine is because the health ping packets are being lost.

[saosinx88 (Andrew C)]

https://www.amazon.com/gp/aw/d/B081G97TLB/ref=cm_cr_arp_mb_bdcrb_top?ie=UTF8 for the 7s if you hadn’t checked Amazon.