I’m new to Smartthings from having used Wink for the past 5ish years. So far, some things I love and some things I find really frustrating with Smartthings. My latest frustration is with my door lock. I have the Schlage Connect Z-Wave model BE469. With Wink, all I had to do was add the device and then I was able to get push notifications every time it was locked/unlocked, I could view code history and edit user codes from within the Wink app.
I am having a lot of trouble getting this same level of functionality within Smartthings. I have been searching the forums and so far have tried repairing the Z-Wave network, added the Lock Manager app, the Smart Lock Guess Access app, and tried removing and re-connecting the device in Smartthings, but I have never been able to get notifications to work, have not been able to get any sort of option to edit user codes, and now it is telling me the lock is unavailable/offline. I was briefly (maybe for a day or two) able to lock/unlock it from the app. I have also tried working with it in both Smartthings Classic and the new app.
Any ideas??? I’m struggling to understand why this takes any sort of extra programming or adjustments, as this all seems like pretty basic asks, but I’ll do what I need to do to have a functional door lock! It is my front door, so it is important it work correctly and reliably.
Thanks for any help!