I’m hoping that someone can help me here. I tried my luck with tech support but they say it’s basically broken and not working. They are trying to work with Hue to resolve the issue. I am beyond speechless at this and my ST hub is basically a useless brick.
I had around 5-7 hue bulbs, and some other smart devices prior to a week ago. I have the latest ST hub and Hue hub. Everything worked well. I was able to use the Hue app on my iphone and ST app as well on my iphone. I setup some automations with ST to turn on lights at certain times a day. Life was good…
I decided to step up my Hue game and got 20 more light bulbs to so some more automation. I spent a while getting these all setup with my Hue hub & app. The Hue setup was great and worked fine. All my new bulbs worked as expected.
I also was working with my ST app, and it could see my new bulbs just fine. I was setting up rooms, and doing some new automations for my new lights. Things were working great!
Yesterday I added 4 new bulbs to the mix. I got them setup fine on my Hue hub. Then I had to go out to lunch… As I was leaving, my ST app notified me my hub was offline! What? Oh well, I’m sure it’ll be back by the time I’m home… Well, no dice! I tried everything: reset ST, reset Hue, rebooted router. Did that all multiple times and in different order.
ST support said to try to remove Hue hub to see if ST hub could hold a connection. Then it worked! ST was back online. Held steady for quite a while. I put the Hue hub back online, and ST hub then went back offline.
So, there is a direct conflict here! I can’t have both hubs online now - how can this be? Hue bulbs are worthless with no hub, so ST hub is now a useless brick. ST support said they know of the issue, but there is no fix? Really? I google, and I see nobody discussing this issue. I’d think this would be a huge problem, I would think a good number of ST owners also have Hue bulbs? Anyways, hoping someone on here possibly has had this issue and been able to work through for a fix. It’s making me crazy that it’s not working right now. Thank you.