Definitely report it to support.
There is a current known problem that has this issue if you have more than about 15 hue bulbs on the hue bridge associated with your SmartThings account. So just in case that fits your situation:
I’m hoping that someone can help me here. I tried my luck with tech support but they say it’s basically broken and not working. They are trying to work with Hue to resolve the issue. I am beyond speechless at this and my ST hub is basically a useless brick.
I had around 5-7 hue bulbs, and some other smart devices prior to a week ago. I have the latest ST hub and Hue hub. Everything worked well. I was able to use the Hue app on my iphone and ST app as well on my iphone. I setup some automations with ST to turn on lights at certain times a day. Life was good…
I decided to step up my Hue game and got 20 more light bulbs to so some more automation. I spent a while getting these all setup with my Hue hub & app. The Hue setup was great and worked fine. All my new bulbs worked as expected.
I a…