Anyone else without service today? I noticed that my hub went offline (blue light on hub and offline indicated in the app) so I placed my first call to Samsung Smarthings support to report the issue. They told me that everything was fine with the SmartThings service and that I “must have had a power outage… Or something.” And that was clearly the cause for my lights to not work
Dumbfounded by this response, I double checked the status page which shows “Service Degraded” in North America and UK. Apparently they don’t share this level of detail with tier 1 support. After revealing the existence of this status page to the tech support agent, she suggested that I clearly need to talk to tier 2 support for help with advanced features of the system… I agreed… “But I’m sorry sir, can you call back tomorrow? Tier two support aren’t working right now.”
So I gave up on the tech support and returned here, where the real experts reside. Can anyone confirm a complete outage, or am I alone with this issue today?