New Hue delay

[JDRoberts]

@brumster

Thanks @JDRoberts for pointing us at that thread, so we have a confirmed issue, a beta firmware that is out there and appears to resolve the issue but no one else can get on the beta program. I’ll keep my fingers crossed the release is available soon.

I’m not sure it’s exactly the same issue. As far as I can tell there are actually three separate Hue integration issues right now. Of course it’s entirely possible that a fix for one would fix the others as well, but they do three seem to have appeared at different times. Here’s the timeline as far as I can tell.

1) mid August. ST hub rebooting due to polling too many Hue devices. Platform change made a very significant change in how hue bulbs were polled. Essentially they went from updating status once every five minutes to once every five seconds. As soon as the platform change occurred, a number of people begin reporting that their smartthings hub would just reboot itself frequently. Removing the Hue bridge from the network would fix the problem.

After about a week of investigation, support determined that the problem is occurring for people with around 20 devices connected to the Hue bridge or more. Late in August they started a beta for a fix for that but it has not yet been released.

Hue Hub conflict

I’m hoping that someone can help me here. I tried my luck with tech support but they say it’s basically broken and not working. They are trying to work with Hue to resolve the issue. I am beyond speechless at this and my ST hub is basically a useless brick. I had around 5-7 hue bulbs, and some other smart devices prior to a week ago. I have the latest ST hub and Hue hub. Everything worked well. I was able to use the Hue app on my iphone and ST app as well on my iphone. I setup some automations with ST to turn on lights at certain times a day. Life was good… I decided to step up my Hue game and got 20 more light bulbs to so some more automation. I spent a while getting these all setup with my Hue hub & app. The Hue setup was great and worked fine. All my new bulbs worked as expected. I a…

2) mid September, but possibly before the September 14 firmware update, some community members begin reporting seeing a significant delay in hue lights going on or off. No rebooting issues. It’s unclear whether this was associated with a recent hue bridge update or not. There were several platform hot fixes in September, and it’s also unclear if the problem was associated with any of those. The delay would occur even when using the native hue app. For some people, Powering off the SmartThings hub would remove the delay and powering it up again would bring the delay back. That’s this thread.

3) after the September 14 firmware update and the September 15 hot fix, A number of members reported that the network ID for their hue bridge was corrupted, causing multiple problems. There’s a workaround for that one which involves manually editing that hue bridge ID in the IDE, but this can result in your having what appeared to be two Hue bridges on the network and you may not be able to add any new bulbs to SmartThings after that. So it’s just a temporary workaround for total loss of control of the lights.

Hue bulbs not controllable because of bad bridge ID

OK, some people are reporting that somehow the network ID for the Hue bridge got corrupted and that after that SmartThings could no longer control Hue bulbs although other systems with independent connections to the Hue bridge still worked fine. @cmeans has a manual fix for that specific problem discussed in the following post. Note that this is different than the earlier one that was in beta where high volumes of polling caused by a previous platform update were causing those who had more than about 15 devices connected to the bridge to get a problem where the smartthings hub kept rebooting. This new one doesn’t involve any rebooting, the bulbs just can’t be controlled.

If you have any of these three problems, report them to support. I don’t know if they’re related or not.

@Aaron @Brad_ST