Hue connect requires hue hub update?

[bamarayne]

Ok, for reasons I will not go into here I took my entire system down last night. I disconnected and deleted everything.

I’m trying to connect my Phillips veer one hub to ST and I keep getting the screen below.

The hue hub says it’s up to date. I reset it to factory settings and tried to force an update.

As you can see the bridge is working. It find and controls my Phillips lights.

What now?

[snicka]

The joy of the cloud is that they can break stuff without even updating your hub. This is a known issue and they are working on it. Send your issue to support and they will add you to the list and notify you when it’s fixed.

Basically all the connect apps check the firmware version in the same way and they did something on the server side to break that call

[geko]

[bamarayne]

The joy of the cloud is that they can break stuff without even updating your hub. This is a known issue and they are working on it. Send your issue to support and they will add you to the list and notify you when it’s fixed.

Basically all the connect apps check the firmware version in the same way and they did something on the server side to break that call

St or Phillips support?

[RudiP]

Yep, this has been discussed in several Topics already:

hasAllHubsOver is broken

Continuing the discussion from Removed Hue Bridge, now cannot re-add it: Looks like hasAllHubsOver("000.011.00603") is not working when version is 000.013.00013. On my side, stopped working: Hue Connect (even my fork) Netatmo I think your hasAllHubsOver function didn't get through the QA correctly :stuck_out_tongue:

Removed Hue Bridge, now cannot re-add it (Also affects Sonos, Netatmo, Wemo, DLink Cameras)

Tonight I got 3 new hue bulbs, and added them to my bridge without issue, but they would not show up at all in smartthings. After playing around with it I ended up removing my Bridge, and now I cannot re-add the bridge. When I try to connect to a new philips bulb or open the Hue smartapp, it says that my Hub needs to be updated. As far as I can tell my hub is up to date, I have tried rebooting it several times and pressing the red button. Here is what it shows me... [Imgur] There is no option to update as described.

Can't add Wemo App to Smartthings

Hi there, Do you know if something is wrong with the Wemo App and ST v2 latest firmware upgrade? I'm been having a lot of issues with my wemo switches lately (appeared to be offline, automation failing, etc), so I decided to uninstall the switches and wemo app, but now when I try to install it from Marketplace (or even a customized Smart App version), I'll get the following error: To use SmartThings Labs, your Hub should be completely up to date. To update your Hub, access Location Settings in the Main Menu (tap the gear next to your location name), select your Hub, and choose "Update Hub" My hub (v2) was upgraded by Smartthings last week to the latest version (000.014.00026). Note: the wemo switches work with the ios wemo app and ifttt Any ideas? Thanks Fred

[bamarayne]

Holy crap I hate the search engine here. You can do a hundred different searches and get different results each time!

[snicka]

St or Phillips support?

ST support will do it. Use the support email link in your app

[chrisjohnson00]

for what it’s worth… i found this (your) thread from google as the first result for this search term “community smartthings hue connected upgrade needed”

[bamarayne]

for what it’s worth… i found this (your) thread from google as the first result for this search term “community smartthings hue connected upgrade needed”

Awesome! I’m glad I could help… even though it probably hasn’t led to a resolution. I did file it with support and they gave me the same thing we’ve always heard… and to claim Tom Hanks in the Money Pit…

“When will it be fixed?”
“Two Weeks!”

[chrisjohnson00]

Yeah, I’ve piled on another support request to them for this… not that it’ll be resolved more quickly!
I just built 2 more light strips but can only control them from my hue app. I hope they fix it before my remote control (z-wave) arrives! Two weeks isn’t bad… not like its a huge problem.

[chrisjohnson00]

They contacted me saying it was fixed… I tried, wasn’t fixed. They’ve ‘re-opened’ the issue, so stay tuned…

[bamarayne]

They contacted me saying it was fixed… I tried, wasn’t fixed. They’ve ‘re-opened’ the issue, so stay tuned…

Yeah, I got that email too… Appropriately the day after I find the workaround, with some help.

I haven’t tried it since teen, mine is working flawlessly and I don’t see a reason to redo it.

[chrisjohnson00]

Workaround? Please share!!

[bamarayne]

Workaround? Please share!!

Do you still have the hue connect app installed? Or are you needing to do a complete install?

[chrisjohnson00]

Still installed. I’m just adding some custom built light strips (which I’ve done with ST before the issue came up)

[bamarayne]

go here and it will fix it.

3rd Party Hubs not connecting - work around

I want to start this with a thanks to @diehllane for pointing me in the right direction to get this fixed. Also thanks to @jjslegacy for coming up with the fix. I'm just passing on the info. @chrisjohnson00 this is what you need. This is works wonderfully for my Phillips Hue Hub. I have no idea about any others, but this should work for them as well. In the Phillips Hue connect app (if you still have it installed and you're getting the "Hub needs updating" warning, do this: Change Line 696-699 (in the code below) to look like this: private Boolean canInstallLabs() { //return hasAllHubsOver("000.011.00603") return true } If you have uninstalled the app for whatever reason, Here is the modified code. Just go into the API and create a new smartapp from code. Use this…

[chrisjohnson00]

Thanks! Will look this over and give it a try after a code review

[bamarayne]

no problem. i copy and pasted straight from api