Force Firmware Update

Devices & Integrations
1

Hi - I can’t seem to find any information anywhere to force a firmware update.

My hub wasn’t used since firmware 22.14, plugging it back in to use in a new place and I can’t get it to update.

Using the app for “Device firmware updates” wont allow, even when selecting every option. It will instantly revert back to “Don’t allow”.

Logging into the IDE under utilities there is no option for hub update anymore.

I’ve had it connected for about a day now with no updates.

Is there anything I can do, or will I just need to get a different hub at this point?

Thanks for any help!

2

That option applies to devices connected to the hub.

There never was an option in IDE to update the hub as far as I remember.

If your hub is on 22.x, you will need to contact ST support and have them push the update to it.

Tagging @Brad_ST @garrett.kranz

3

I guess I should ask… which model of the ST hub do you have? If, by chance, it is a v1 hub, those are in the processed of being phased out and you would need to get a newer version. If you have the v2, you are OK.

1 Like
4

v2 Hub

Will the update only work if it is pushed by support? or am I being impatient thinking it will push after a while being connected?

5

You can wait and see but I believe with it being such an old firmware version, it will require a forced push from support. Try rebooting it from IDE and wait. You could also contact support and request the update - use the app - go to menu > help for available options for contacting them.

6

To hard reset and pull down the latest firmware, unplug the power use something like a paperclip and press/hold the recessed red button in the back while plugging the power back in. continue to hold the recessed button in while the front yellow LED light is flickering. when the yellow LED light stops flickering and turn solid yellow release the recessed button in the back. The front LED will change colors including magenta which means the firmware is updating.

7

To be honest, if it is on this old of a Firmware Version it is likely experiencing an issue preventing it from updating at all. We could take a closer look if you contacted Support as well, of course.

1 Like
8

Both things worked.

Contacting support and having the firmware pushed. Worked within 15 min.

Also

Factory Reset protocol - it pulled down the update - Lights went magenta.

Thanks everyone for your help!

9

Garrett,
Is it possible that I need to have firmware pushed for an old V2 hub I bought on ebay? Can I do that if the API doesn’t even show an IP address assigned to my hub?

10

Hub updates occur automatically when the Hub connects to the platform. There’s not a way to “push” one via the API/IDE. Do you happen to see what version your Hub is running? You can view this in both the App and IDE.

11

Dear all,

I have the same problem with firmware update, I tried to follow your instruction, I got purple LED but the software is the same. I also contacted support but they didn’t help me.

Do you have advice for me?

IMG_0707
IMG_07071170×2532 200 KB

12

Can you provide the model number for your hub? What country are you in?

13

Model is STH-ETH-200

Hardware model is for UK, I live in Serbia.

14

I just realized that I have blue LED all time, not green.

15

I’m using a dongle with Samsung TV , the hub fw seems not updated ver 000.046.00008
while comparing with friend ver which is 000.048.00002.

I live in Israel , Samsung VD Tizen TV

@jkp maybe you can help ?

16

First thing that comes to mind, is to power off the tv for a minute, then restore power and see if it contacts the ST servers and checks for any new firmware versions. Just to be clear… I am not talking about turning off the tv but removing the power cord. If that has no effect, I would check your firewall and ensure the needed ports are open. I know the regular ST hubs use the following ports so I assume they should be the same for the dongle (but not sure):

11111
9443
443
39500
37

I don’t have a dongle so hopefully other community members might have an answer.

You can also contact ST support… use the app (Menu > Contact us) and that should report how to best contact them in your region. I would expect a slow response so be patient.

17

Are we talking about a the built in hub on the TV? If so is the firmware version being compared with a similar TV?

48.2 is the latest beta firmware on the V2 (2015), v3 (2018) and Aeotec hubs and is only about two weeks old. 47.11 is the latest production release. Usually this family of hubs gets the latest firmware first.

We don’t often get to hear about updates to the TV hub firmware, but 46.8 is only one version behind the standalone hubs and doesn’t sound old.

1 Like
18

I’m answering in the name of @Itay_Gabriel.
He encounter two problems that might related to the not updated version

  1. When trying to pair zigbee switch with power metrics, a DHT is in use. There are no custom dht installed.
  2. There is no way to activate logs using cli, when trying logcat command an error with wrong version appear.

I’m suspecting the not updated version, although it might be something else…

19

@nayelyz Can you please advise ?

20

Like Graham said, 46.8 might be the latest version for the dongle. Not all hubs are on the same firmware version. My SmartThings Station is also on 46.8

At this point, it’s normal for some devices to join with a Groovy DTH still.