SmartThings Community

Can't add smartthings hub(2018) at new smartthings app


(hh2maze@gmail.com) #1

Hi. I’m hayun in KOREA.

I am using hub v2 and smartthings classic app. It is working well.

Issue environment: iOS, smartthings hub (2018)

I recently bought a smartthings hub (2018) and I can not see the hub category in the add device of the new app. (Can be added only in new app?)
I’ve tried changing the language and region to English and US in iOS setup, but the same symptom.
Do you have a solution?


Is it possible to setup the the V3 Hub via WiFi?
(Steve Jackson) #2

From what I understand, you have to use the new app to add the 2018 hub. You can use the classic app after that but it can only be “added” with the new app.


(Jimmy) #3

The new app has the new hub region locked. It isn’t available to add in Canada, either.


(hh2maze@gmail.com) #4

Yes, so i try add hub(2018) with new app.

unfortunately, like below reply that new app has region locked…


(hh2maze@gmail.com) #5

thank you…

um. I bought the garbage…

I will go US to add hub(2018) with new app, after 10 years.


(Steve Jackson) #6

Ugh. That stinks.


(Jimmy) #7

One last thing to try is logging in to your Samsung account and see if there is anywhere you can change your location to USA.


(hh2maze@gmail.com) #8

um. I think that they check the sever location.


(Steve Jackson) #9

I wonder if a VPN would work?


(Arthur V) #10

I’m from Israel and I wanted to buy the 3rd gen hub from eBay and start my own smart home but thanks to this thread I might reconsider… If you do succeed in adding the hub to your ‘things’ would love to know how…

EDIT: got my V3 Hub and pairing was easy on my main Israeli account, I plugged the hub in to the router and power source… few moments later got asked by Smartthings Samsung connect appif id like to pair the Hub, no new account, no vpn, nothing.


(Jimmy) #11

This is probably illegal anyway due to the z-wave frequency differences. canada, USA and Mexico use the same z-wave frequency.


(hh2maze@gmail.com) #12

Yes, right.

In KOREA, the market is very small. so they do not want to lunching the smartthings.


(hh2maze@gmail.com) #13

I took all the possible steps to resolve it quickly.

initializing the unused iPhone and set the language and region to English / US.

After setting up VPN (US server), everything is done.
Install smartthings app, I try to login to my existing account --> Failed
Create a new smarthings account and login -> Success.(VPN!!!)

As a result, I think server location is important when creating a smartthings account.

When I log in with a new account on my current iPhone, the hub category looks OK.


SmartThings hub v3 setup issue in Philippines
(hh2maze@gmail.com) #14

Good idea. thank you.


(hh2maze@gmail.com) #15

Try it!!!


#16

Oh no. I’m in Australia using v1 hub with classic app without issues. Just got the 2018 hub delivered, and to find out that it’s region locked is crazy.
[Edit] @hayunhwang, thank you. I VPN’ed into US to create a new account (using the new smarthings app), and now I can add the hub.
[Edit2] Some people say I can add 2018 hub using the new app, and use the classic app after that. When I log into the classic app using my newly created account (from the new app), I can’t see the 2018 hub, nor can I add it (since it asks for the v1/v2 hub claim code). I need the classic app for the custom device handlers. The battle continues.


(Paul) #17

Can you add normal zigbee devices? I’m in Australia using a v2 hub. I have the new app working OK-ish, the main issue is that I can only add Samsung TVs, fridges etc.

It’s not a big deal at the moment as I can use the classic app to add things. But if creating a new account with a US VPN works then that may be enough for me to start again.


#18

Using my AU-created account, I only saw the Samsung appliances in the add device section. But when I use my US-created account, I can see more devices (screenshot). BTW I don’t need to be connected on VPN to be able to add all devices.

But this doesn’t help me. I have a couple of custom device handlers. So I really need the new hub to work with the classic app, or Samsung to allow custom DH on the new app.


(hh2maze@gmail.com) #19

yes. you can see new hub and add things at classic app after add new hub at new app.
I did that way. and use it.


#20

Thank you. Linked the accounts, logged out and logged back in to the classic app, and the hub is there! I will slowly start migrating.