I purchased the hub today and am trying to add it to the SmartThings Connect app. Just to be sure of the product I’m talking about, on the bottom of the device I have: M/N: IM6001-V3P01.
I am using an iPhone XS Max with iOS 12.1.4. The app I have downloaded is this one:
SmartThings (Samsung Connect) by Samsung Electronics CO.LTD.
I started the app and created an account without issue and verified my email address.
I clicked the “+” at the top of the page and then selected “Wi-Fi/Hub” within the “Samsung” category.
This is where I started to experience issues. On the resulting page, I have only the following two selections:
- Samsung Connect Home
- Samsung SmartThings Wifi
According to the Samsung support page at https://support.smartthings.com/hc/en-gb/articles/115002084806-How-to-add-a-SmartThings-Hub-in-the-SmartThings-app, I believe I should be seeing a selection for “SmartThings Hub (IM6001-V3)”. It is not there. How do I get that selection to appear? I deleted and reinstalled the app, as well as rebooted my phone without any change.
Attempting to select either of these two hub types and following the onscreen instructions exactly resulted in a page that says “Your Wi-Fi Hub isn’t ready yet. Wait for the LED to start blinking red and green, then try again.”
I repeated the attempt to connect the hub after resetting my cable modem and Wi-Fi router and attempting to plug the Ethernet cable directly into the router as well as directly into the cable modem, but there was no change and I cannot add the hub. I also tried adding the hub without the Ethernet cable connected at all, with the hub just a couple feet away from the router and my phone sitting directly next to the hub.
I also tried clicking the “Auto detect” link at the bottom of the “Add device” page in the app while the LED on the hub is flashing red and green and it times out and says it can’t find anything.
Is there anything I am doing incorrectly? I believe my issue is that “SmartThings Hub (IM6001-V3)” is not an item to select in my app, and I don’t know why it is missing. Is there perhaps an issue on the Samsung server side that will be resolved soon? Did my account somehow get created incorrectly?
I am in the USA and purchased the device in the USA from Fry’s Electronics.
Here are some images showing the hub box and screenshots of the app as I walked through the process of unsuccessfully attempting to add the hub.
I am going to contact Samsung Support in addition to making this post. If anyone has any advice on things I can attempt, please do let me know in the comments.