I just bought a new SmartThings Hub (my first one) and tried to set it up by following the instructions: I downloaded the SmartThings app and when I try to add a new device, I don’t even see the Hubs category! How is one supposed to set this up and use it? I just wasted 2 hours searching online and trying different things (including downloading the Classic app) to no avail. This is really a terrible experience so far, how has anyone been able to set this hub up? I’m in the US BTW (Seattle area).
Anil
tgauchat
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
2
Hmm, where do I scan the QR code? I do see one on the Hub, but I can;t seem to find any where in the app to add a Hub (manually or automatically). I basically don;t see the “Hubs” category.
Anil
tgauchat
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
4
I wish I knew … I haven’t used the new App.
I can just tell you that the Classic App cannot be used to add 2018 Hub (but you can use the Classic App after using the new App to add the 2018 Hub).
Unfortunately I don’t see WiFi either. I just see categories for appliances (TV, Washer etc). I will likely just return this device and go with a different brand. I can’t even follow the instructions in the link posted by tgauchat - not sure if the documentation is for a different app or what. Really bizarre how bad this device and app are. I sent an email to their Contact Us as well, but no response so far (even after a day).
i have same issue im in UAE i have the option on hub but when i click on it there is no list devices
followed the instructions didnt help my friend could add it. dont know what is the issue.
anyone?
