Just heard back from SmartThings regarding my report of Alexa complaining, “I’m having trouble reaching SmartThings” even after completing the action. Here is the response from SmartThings Support:
Thank you for contacting SmartThings Support.
I’m sorry to hear that you are having trouble with your Alexa
integration, but I am happy to help.
There is a known issue with Alexa right now, but you can try following
the following steps for a potential workaround.
- Forget the device through the Amazon Alexa app
- Tap the menu (three horizontal lines in the top left)
- Tap Smart Home
- Tap Devices
- Tap the name of the device
- Tap Edit
- Tap Disable this device
- Tap Disable to confirm
- Rename the device in the SmartThings app
- Tap My Home>Things
- Select the device
- Tap the gear icon in the top right
- Rename the device
- Tap Done
- Add the device back to the Amazon Echo service manager in the
SmartThings app
- Tap Automations
- Tap the SmartApps tab
- Tap /Amazon Alexa/
- You will see the devices Amazon Alexa currently has access to
- Tap My Switches or My Thermostats or My Locks
- Tap the checkbox for each device Amazon Alexa needs access to,
and tap Done
- Tap Next
- Say: “Alexa, discover new devices”
- Wait for Alexa to confirm discovery is complete
- Tap Done
Thank you for your patience with this matter and please feel free to contact us with any further questions.
I responded back with some additional info and questions and asked if they have an ETA for resolution. --Kal