Alexa displays device as unresponsive while ST shows the device is active

[JDRoberts]

Alexa works but she thinks she doesn't (November 2017)

I have searched a little and have not found anything on this so I do apologize if there is another topic out there. I am just starting out with ST and only have it integrated with Amazon Echo and Harmony at the moment. Currently, if I tell alexa to “turn on Netflix in Living Room” she will say, “sorry, I am having trouble connecting to smartthings” but then the Harmony activity will trigger and it works perfectly. There is not even but a 1 sec delay if that. So, my questions are, has anyone else experienced this false response and if so is there a way to fix it? thanks, Scott