I have been using ST and Alexa now for a couple months. I originally had the ST plug that came with ST HUB V2. “square plug”. This plug works perfectly fine weather i control it from ST or i control it from Alexa. Due to the black Friday deals as well as aesthetically pleasing design, i have purcha…

[image] Alexa works but she thinks she doesn't (November 2017) General Discussion I have searched a little and have not found anything on this so I do apologize if there is another topic out there. I am just starting out with ST and only have it integrated with Amazon Ech…

I’m having this same exact problem. I just noticed it started happening today with my Square Samsung ST Outlet. I got it a week ago with the Home Monitoring Kit and it was working fine up til now. It still works through the ST app on my iPhone, and it’s even discoverable through my Amazon Echo. I ev…

Hi JD, This isnt the issue that i am facing. ST Shows plug as online ST can turn on/off the plug When telling alexa to turn on/off she says the device is unresponsive. (ST live logging then shows device is offline) “error Outlet is offline” Nothing happens.

I seemed to have fixed my issue by resetting the hub through the developer’s portal: http://developer.smartthings.com If you click on your home location and then on the hub you’re able to view available utilities. There’s an option to reset your hub there as well as some other things to fiddle wit…

So, I also hit the issue where a device shows online in ST but Alexa thinks it’s offline. In my case, it is something to do with switching over from the OSRAM RGBW custom DTH to the local Zigbee RGBW DTH (in order to take advantage of local processing). Once I switched back to the OSRAM DTH, all my …

Having the same issues here too. The square plugs I have are originally Iris plugs. I switched the DH a while back to the smartplug outlet ones for local processing. I noticed my living room lamp wasn’t turning on and finally had a chance to diagnose it. Getting the “debug handlePostV3” from Ale…

I’m having the same issue with my Phillips Hue lights. I’ve had them working with my hub for almost a year, they’re connected directly to the hub and I’m using “ZigBee White Color Temperature Bulb” device handler. I looked around for another DH to use but haven’t found one yet, so thinking about w…

I had the exact same issue that started recently. Philips Hue White Ambiance bulbs connected directly to ST hub. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then havi…

That works perfectly, didn’t realize ZLL was a device handler I could use. I didn’t even have to do anything in Alexa to get it to work. Everything seems good to me here!

so how do iI fix my plug that is now unresponsive. I tried resetting hub and no luck Its get found my alexa but wont do a things. smarth things it works perfect.

Alexa displays device as unresponsive while ST shows the device is active

Devices & Integrations Connected Things

JDRoberts November 18, 2017, 4:34am 2

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Alexa displays device as unresponsive while ST shows the device is active

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