Try his what they sent. I haven’t tried any as I moved the cord from HDMI 1 to another open slot. When I get some time I plan on going through it all to see if HDMI 1 clears up. Not sure if the factory reset will reset the firmware too, Briging back integration with ST.
Thank you for contacting Samsung. With reference to your E-mail, I understand that there is a intermittent signal and ghost image with white pixilation in dark areas on the TV. I appreciate your efforts in isolating the issue. However, I will help you with the few troubleshooting steps to isolate the source of the issue. Please make sure that you’ve performed them and check if the issue persists.
The issue might be with the following:
a. Defective HDMI port.
b. Cables used to connect the TV and input devices.
c. Settings on the TV.
Unplug the TV, and then plug it back in to do a “Soft Reset”.
Change the source on your TV to see if the problem occurs on a different source. For Example: If you have a DVD player, Game system, or other device connected to your TV, change the TV to that input source and see if the problem occurs.
If the issue persists, change the cables used to connect the TV and the input device and check if that works.
Press the Home button on the remote control and check if the Menu screen appears normally.
Perform picture test on the TV through TV Home> Settings> Support > Self Diagnosis > Picture test and see if the issue appears on picture test.
If the issue doesn’t persists on all other sources, Home screen and picture test, then the problem is with the original input device. Please check the connections and then contact that device’s manufacturer if the
- Please perform the reset on the TV and check if the issue persists.
Please Note: Resetting the TV will delete all the data, and it will restore all the settings on the TV to Factory defaults.
To reset the TV go to Home>> Settings>> Support >> Self Diagnosis >> Reset. The default PIN would be “0000” (four zeroes).
If the issue persists then there might be an issue with the HDMI port on your TV and it requires physical diagnosis.
If you wish to chat, email or call us for further assistance, please go to the “Contact Us” option available on the right hand side of the E-mail.
Thank you for being a Samsung Customer!
Samsung Online Support