Hello, I purchased the Smartthings hub and I am trying to connect it to my Samsung TV. I followed the instructions in the SmartThings app, it found the tv but when it gets to the part where I click allow on my TV it says I have approved the request on the TV but the app will not link and it keeps prompting the Allow prompt on my tv over and over.
Is has to be a US market model. Make sure the tv is on the network and signed in to samsung. It must be the same network as the hub. Try unpluging the TV for a little bit and then replug it in and try again. This seems to help some to get it to connect up. The prompt will be in the black notification bar at the top of the TV when it connects.
Unfortunately the first thing to do when troubleshooting any new samsung tvās connectivity is to inplug it from the wall for 30 seconds and retry. Solves 98.5% of issues with these very āspecialā devices. Iāve had to do this at least 5 times since christmas.
Uh, I read each of those "threads"BEFORE I raised the original question and the answer to MY problem is not there. But you are too busy being a snarky poster instead of actually assisting.
Log into the IDE. Go to My Locations>List SmartApps> (then while the TV is showing the 'Allow/Deny message on the screen) You will see the Samsung TV Connect SmartApp listed in the IDE, hit āUpdateā while the message is on the TV. The app will still seem stuck with the same message. Back out to āThingsā list on your phone, and you should see the TV listed there now.
I have the Samsung KS8000 2016 TV and the Smartthings Hub v2. I just got word from support today on how to set it up so you can at least turn off/on the TV from the Smartthings app (turns out you can adjust volume, mute, change picture mode, audio mode as well). You can now add the TV as a āthingā.