Samsung KS7000 connection issues

[RobC20]

Hi,

I had the ks7000 tv connected to the smartthings app and all was good

I then had an issue with the app and the app got reset and i lost all my connected devices

I now cannot get the TV to connect back to the smartthings hub, tried turning off tv etc but to no avail

any ideas?

[rhoffer (Ricci Hoffer)]

If your TV’s firmware was updated to 1203 or 1206 then integration is broke, see below. If the TV is still on 1201 it should be able to be found.

Unable to connect to KS8000

Today my KS8000 stopped working with Smartthings, my suspicion is that recently an update was pushed to the TV (1203.6). I’ve tried to reset the TV, reboot TV/router/hub, remove and re-add TV as thing. However, once I removed it, the app discovery can no longer find the TV. By looking into the IDE/Live log section, I notice that discovery is reaching out the right MAC and IP (in HEX). But I dont see anything on the TV nor does the Smartthings app finds the TV. Not sure how to decode below message: 10:18:53 PM: debug non-TV event devicetype:04, mac:F877B8XXXXXX, networkAddress:C0A80073, deviceAddress:23ED, stringCount:04, ssdpPath:/dmr, ssdpUSN:uuid:213b58dd-41cb-48f4-a49b-4618XXXXXX::urn:schemas-upnp-org:device:MediaRenderer:1, ssdpTerm:urn:schemas-upnp-org:device:MediaRenderer:1, ssdpNTS…

[RobC20]

OK hadn’t thought about that will check version when i get home later

disappointing if it is that as it was useful - i could turn TV off from work when kids were watching - thats my fun gone then potentially

[vitamincm (Christopher Masiello)]

That friggin 1203 firmware update. It killed my One Connect box. Now, every time I try to go from Netflix/Amazon/etc to Cable, the thing goes offline. I have to unplug the dumb gray cable and plug it back in to watch TV. Thanks Samsung.

[rhoffer (Ricci Hoffer)]

Flash it to 1206. It fixed all of my HDMI issues. It didn’t fix the ST though. Waiting to see if it comes back with the Samsung/ST merger beta.

Update the Firmware on your SUHD TV with USB (UN**KS****)

[vitamincm (Christopher Masiello)]

I actually got 1206 on and it seems to have fixed the One Connect. I don’t have a V2 hub, so I can’t get ST on the TV.

[rhoffer (Ricci Hoffer)]

I finally got the beta for the account migration. I had the TV working on the Samsung Connect app on my S8+ prior to the merge. I no longer have control and the KS is no longer in the catalog on the Samsung Connect app. Back to square one with a dumb smart TV. My HDMI ports have been solid after 1206.

[RobC20]

well it works tried agin last night and it connected - I’m on 1201

[RobC20]

whats the issue with the HDMI ports that has been mentioned - i havent noticed any issues with my one connect apart from it stopped working and had a replacement sent out

[rhoffer (Ricci Hoffer)]

On 1203 some users experienced cut out of signal where the screen and sound would go blank/silent periodically and the setup would lose what was connected to each HDMI port. Dont let your tv update past 1201, you will lose ST integration.