So I did all the steps but when I insert a FAT32 formatted flash into the usb port (there are two and the article does not state if it matters which one you use) and press the reset nothing happens. No magenta light, no change in the blue light and no files. 
I’ll ask the seller for a refund and see if there is anyone selling a newer one that has been online. Imagine if I didn’t have patience. I did send a note to Aeotech support just in case.
Not one to give up I put my wireshark and the hub on a linksys switch. It support port mirroring or spanning so I tried port forwarding but I don’t have enough specifics on how it might look for an update. Also tried to telnet and http into it but it doesn’t seem to support that either. I need a good hacker.
Bill
Correction on typo. Linksys does not support spanning or mirroring.
Bill
Returned one and purchased two more. Spent 2 hours on the phone with ST support and did the usual multiple resets. I know have two hubs that act the same way after you enter the registration code. Solid green light and ST support confirms that s/n 3010224578 and 3010176669 are registered. 3010193686 also registered but I know it wasn’t me and when I enter the code I get a server error so that one is off the table. For the 2 with the green light both show no zigbee or zwave available. I have a switch and have been trying to troubleshoot using port mirroring and wireshark but ST is basically telling me that these devices are old and therefore probably won’t work. Presumably this is because they have been offline and missed some crucial updates and there is no way to get them. ST then suggested that I purchase a V3 model. They are unaware that you cannot find one available in the United States. I did find a few available on the German Amazon however Aeotec support told me that while they might work in the US the Z-wave frequencies here are different from Europe so any Z-wave devices will not work. THIS IS SO TOTALLY UNACCEPTABLE. Where are the developers in this process? ST told me he didn’t think it was an issue because they haven’t been getting many calls. Maybe everyone gave up and switched to home assistant. It just seems that if the servers are there to recognize and register the device then there should be away to provide the necessary updates.
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Hello, @MrBlz
I moved your post from the other thread here since that one is more focused on V3 (Aeotec) Hubs, and yours is a V2 hub.
So, what the support team told you is correct: these hubs stopped being manufactured approximately 7 years ago and 5 years ago or so, several changes in the SmartThings platform started rolling out. This impacted several things, the updater servers were one of them, which means the hub is trying to get the firmware update as it was possible in those years prior to the changes. It’s not only about making some servers available again, several things were modified. Your hub should at least have firmware version 30 to continue updating successfully but since it’s not able to reset, it indicates its firmware is older than that.
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Multiple times, Multiple devices and with NTP blocked. ST support basically said they are old. ST unaware that Aeotec v3 unavailable in the US. Need next level of engineering to work with this. Terrible for a company that supposedly so into home automation.
Bill
Hi @nayelyz, I am having a similar problem. When I click “Register your hub” in the app, it says “A network or server error occurred. Try again later.”
SN 3010073495
DWQDXH
I have tried a factory reboot. Once I got it to change from green to magenta. But now it just stays green.
This is frustrating because I bought this v2 smarthub to replace a v3 smarthub, which was losing connection to smartlocks intermittently. We only use it to connect to our smartlocks. We do not want a voice hub (like Alexa) and there isn’t anything I can find on the market new that uses Z-Wave. So I bought this used and so far just frustration.
Thank you
Long story regarding my own work on this but bottom line is I purchased a Hubitat C8 Pro which supports both zigbee and zwave out of the box. Programming is not that difficult. I have one zwave dimmer switch that I am testing and will now migrate all of my zwave switches and outlets.
Bill
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The error you’re seeing appears because the Hub is already claimed .
I reviewed your Hub, and it appears as ‘CLAIMED.’ This means it is already installed on the SmartThings platform, and you won’t be able to claim it with another account. Here are some instructions to reset the Hub:
- Connect the Hub via ethernet
- Then, follow the steps to factory reset it. Here’s a link that has the instructions for different models:
Factory reset or reboot your SmartThings Hub
Thank you for the explanation. As noted in my prior post, I have tried a factory reboot, several times. I have done this by pressing the reset button on the back for at least 30 seconds. Once I got it to change from green to magenta. But now it just stays green. I have never been able to get it to change from green to yellow.
For the V2 hub:
- remove any batteries
- Unplug power cord
- Leave Ethernet cable connected
- Press reset button and then reconnect power cord
- When led light is solid yellow, you can release the pressing the reset slot
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Leaving the Ethernet cable connected is the key point here, @Wilson_Energy. If you have tried resetting the hub without being connected to the Internet, it won’t erase the existing registry in another SmartThings account.
If you have access to the account where it was claimed in 2017 (we don’t know the email), then you need to delete it from there first.
Thanks @jkp your advice to start with the power cord unplugged was key. (Yes, I had the ethernet cable connected before.)
Or, at least it WAS key. After getting the “new” hub to show up in my app, it has now disappeared.
I’ll send you your new welcome code via DM so you can complete the Hub installation properly.
I reconnected and it has stayed connected for 12 hours now. Waiting for a firmware update to use it …
Restating into the void my wish that there was a simple, low priced hub on the market for those of us who want to just do a few things with our connected devices … Hubitat seems best option but crazy to spend more on the hub than I spent on the locks I want to monitor/control.
I also have an STH-ETH-250 with what appears to be the same problem.
SN #3010141306
Code DCY8Z6
Welcome code activation fails with “There was a problem connecting to the hub. Check your network connection and try again.”
I have done the factory reboot process, it always settles back to solid blue LED. Observed:
- fast flashing yellow (while holding reset)
- solid yellow (release reset after seeing this)
- flashing blue
- solid magenta
- flashing blue
- solid blue
Customer support over chat seems to be unaware of this issue or SOP for resolving it, saying “SmartThings does not have option to check a hub’s registration status using the MAC address, serial number, or welcome code”. Must be some crossed wires there.
@nayelyz are you able to help?
Hi @spartatux
Just to confirm, have you already tried the following reset steps?
- Remove any batteries
- Unplug power cord
- Leave Ethernet cable connected
- Press reset button and then reconnect power cord
- When led light is solid yellow, you can release the pressing the reset slot
Let us know if you’ve already tried this method or if you’re able to try it now.
Hi @Itati, thanks for your reply! Yes I have reset according to this procedure several times. The LED always ends up back at solid blue, and the app displays the same “There was a problem connecting to the hub” message in the Smart Things app when I retry setup.
I was able to get a support agent to check the serial number, and they said the device was claimed…but since I haven’t been able to complete setup on my end I would imagine the claim is from another account that previously owned the device.
Thanks for confirming that you’ve already performed the reset procedure multiple times.
To investigate further and open a ticket with our engineering team, could you please try to replicate the issue and send us the hub logs?
Provide the Hub logs through the my.smartthings.com:
- In the my.smartthings, enter “your hubs”
- Enter the corresponding Hub
- Click on “Dump Hub Logs”
- Change the reason for requesting hub logs if needed
- Click on “Dump Hub Logs”
- Confirm that the request is submitted
Note: If you have more than one Hub, the name of the one involved in the issue.
@Itati can I dump the logs without having set up the hub first? It won’t appear in my SmartThings account until I’ve set it up, but the setup is the part I’m blocked by.