STH-ETH250 hub not found by 2024 Smartthings App

General Discussion
41

You’re right, sorry for the confusion.

What we actually need are the hub logs, which can still be collected even if the setup hasn’t been completed.

Here are the correct steps to get them:

  1. Insert Fat32-formatted USB drive to the USB slot on the back of the hub.
  2. Press and release the reset hole on the back of the hub.
  3. Hub LED will blink magenta while copying logs.
  4. After the Hub LED returns to normal from magenta blinking, extract the USB drive and connect it to a PC.
  5. File name will be “logdump_xxxx.tgz.enc”
  6. Leave a comment in this thread and we’ll send you a direct message (DM).
  7. Then send the package via direct message (DM) to our SmartThings support team.
42

@Itati thanks for the instructions. I’ve dumped the logs, please send the DM so I can upload