Took me a while to find the Welcome Code (didn’t realize it had a battery cover, under which was located the code and serial number).
But I enter the Welcome Code and still get “Can’t connect - network or connection error” (or wording to that effect)
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Uninstalled app. Reinstalled app. iPhone. Android. All the same issue.
I’ve reset the unit multiple times, tried connecting the ethernet directly to telus router, connected to eero hub, connected to multiport switch, etc. Light is green.
Clearly software issue, so what’s the workaround?
Ask for a new code. Post in the following thread with your hub serial number. Note @nayelyz usually only works on week days and next week is Christmas so there is no telling when she may reply. You can also contact Support through the app and request the code. Tap on Menu and select Contact us.
I have two STH-ETH200 which have been used on 2017for experiments. I want to use them again for my PhD project and I cannot connect them to the app, shows device offline. I also cannot add them to the app as well. An error appear ‘try again later’. What should I do? all reset and get a new welcome code? I don’t have the welcome codes.
Yes. They were purchased for two test houses experiments and after 2017 they haven’t been used. The serial number for one is 4000103972. I can provide the serial number for the other one tomorrow.
Unfortunately I am going to give you some bad news but ask that you contact ST Support to verify. You can contact ST Support though the app by tapping on Menu and selecting Contact us.
The bad news … in 2018, SmartThings pushed out a firmware update that changed the server addresses that the hub connects to for firmware updates. If your hub never received that update then there is no way your hub can get newer updates and is therefore a brick at this point. The old servers have since been discontinued.
Reach out to ST Support and let them look at your situation.
Please let us know if the Customer Support team helps you out. If they don’t, we can ask the engineering team to check if that hub is trying to talk to the updater server.
I also have the same device eth200, which is a second-hand one. I have the welcome code. When binding, it prompts a network error. Resetting the device through the official method is invalid. This device has not been updated with firmware. It should be a very old device. Can you ask your engineers to handle it? The sn is 3000190565