Good morning, I have a SmartThings hub STH-ETH200 with serial number 4000193495. After resetting it, I can no longer configure it because it asks for the welcome code inside the box, which I no longer have. Is it possible to retrieve it?
Welcome to the SmartThings Community, @Mirko_Tumiati!
I was able to find the welcome code for your Hub, please check your messages here in the forum.
In your notifications youâll see this envelop icon which refers to the direct-messages you have:
Let me know if you have any questions.
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Hello, would you be able to help me if I send you my serial number? I am not having any luck calling Samsung line which is recommended by the app!!! Thank you!
I need my Welcome Code as well. Thanks again.
Hi, @geraldvahe28!
Sure, please send it to me and Iâll get the Welcome Code
OMG!!! You are SOOOO nice⌠I appreciate it. I was able to call in again, and have great luck and CLAUDETTE helped me. I am all set. Thanks again!
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@nayelyz, I have the same request please. Would really appreciate if you could share the Welcome Code. Donât want to throw away the Hub which is useless without the code.
I am not able to DM yet. Please let me know how I can share the device details.
Many thanks.
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You should edit your post and remove the serial number. Only post your serial number in a private DM. If you canât DM yet, let @nayelyz know so she can DM you.
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Hi, @Bin_Martian
I sent you a DM, please check if you can see it.
Is there anyone that could possibly find my welcome code for sth-eth 200?.. S/N 3000115455
Thanks so much is possible⌠
Hi, @Ky2199
Welcome to the SmartThings Community!
I sent you a DM, please take a look.
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Please could you send me a new code
remove the image in your post. Only send it by DM when requested. 
Hi There⌠i also need a welcome code for my sth-eth200⌠i can provide details if you dm me
It would be super cool and useful if yall built a web portal that allowed users to enter their model & serial # to retrieve this âwelcomeâ code. Instead of whatever this is.
I to have a eth-200 looking for the welcome code. Plz DM me I guess?
you can use the ST app and submit a request to ST support. I doubt it would be worth (IMO) building something in the Advanced Web App as the Welcome Code was limited to the V2 hub and the V2 hub has not been manufactured in 6 years.
@nayelyz can usually help those in need of codes @Dan456131 @whoisash @alt_Tabby
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Thanks, @jkp
I already gave them their Welcome codes. I sent them a DM and forgot to post here.
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The âwelcome codeâ is what allows you to âclaimâ ownership of a V2 hub, which is what you are doing when you add the hub to SmartThings in the mobile app. Scanning a QR code is the equivalent for a V3 hub. You will find that you can apparently successfully install either type of hub on a wired connection without actually having plugged them in properly. Yes, I have done this, and very recently too.
So there has to be an element of verification of possession when requesting a welcome code using a serial number. Calling it a âwelcomeâ code probably wasnât the best idea as it implies one time use.
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Nayelyz was right on it, I only suggested an automated approach because maybe one day they will not be there to answer random forum post.
On a side note, I tried the chat bot support, there is no SmartThings section to even start a chat. I tried the text support, they gave the voice number because they do not support SmartThings hub. Voice number put me on hold for 35 min before dropping the call. Again, Nayelyz was great and on it in less than 10 min from this original post. However, the path to get here is less than clear.
@orangebucket
Please describe this procedure with more detail? I think this would be very useful to know, but not sure what you mean âa wired connection without actually having plugged them in properlyâ.
When I got my first V3 recently I confidently added it to SmartThings as an ethernet connected hub, scanning the QR code on the hub in the process, and it apparently completed successfully.
I could tell something wasnât right and I eventually noticed that I hadnât plugged a network cable home fully, so the hub wasnât actually connected to my network or to the cloud. So all I needed to nominally install my hub on SmartThings was the QR code, not the hub itself.
I specifically mentioned a wired connection because setting up the hub on Wi-Fi presumably might require interaction with the hub. Or maybe it wouldnât. I donât know as Iâve not tried it.
A similar sort of thing happened when reinstalling a couple of V2 hubs onto a different Location. I think I may have even successfully added a hub that wasnât even powered on. All that is needed is the Welcome code, not the actual hub.
It seems that what you are doing is giving the ST backend a code that says you are claiming ownership of a particular hub, and specifying which Location you want to assign it to. If and when that hub connects to the cloud it will then be properly configured.