Good morning, I have a SmartThings hub STH-ETH200 with serial number 4000193495. After resetting it, I can no longer configure it because it asks for the welcome code inside the box, which I no longer have. Is it possible to retrieve it?
Welcome to the SmartThings Community, @Mirko_Tumiati!
I was able to find the welcome code for your Hub, please check your messages here in the forum.
In your notifications you’ll see this envelop icon which refers to the direct-messages you have:
Let me know if you have any questions.
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Hello, would you be able to help me if I send you my serial number? I am not having any luck calling Samsung line which is recommended by the app!!! Thank you!
I need my Welcome Code as well. Thanks again.
Hi, @geraldvahe28!
Sure, please send it to me and I’ll get the Welcome Code
OMG!!! You are SOOOO nice… I appreciate it. I was able to call in again, and have great luck and CLAUDETTE helped me. I am all set. Thanks again!
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@nayelyz, I have the same request please. Would really appreciate if you could share the Welcome Code. Don’t want to throw away the Hub which is useless without the code.
I am not able to DM yet. Please let me know how I can share the device details.
Many thanks.
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You should edit your post and remove the serial number. Only post your serial number in a private DM. If you can’t DM yet, let @nayelyz know so she can DM you.
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Hi, @Bin_Martian
I sent you a DM, please check if you can see it.