Sonos Connect Integration Issues

[omehta]

Hi guys,

I received an email about the new Sonos Integration and asked me to delete the devices that were working perfectly fine off of my ST and then add back via the new app. I stupidly deleted the devices and since then ST cannot find my 2 Sonos Connects on either the old app nor the new app.

I’ve already rebooted ST, rebooted my router, rebooted Sonos Connects and no luck. Both Sonos Connects are on the same wifi as my ST. I’ve uninstalled both old and new ST apps and reinstalled and still no luck. I’d be happy just to get it back the way it used to be.

Please assist!

Thanks

[JDRoberts]

Sounds very frustrating!

There have already been four threads at least about this topic posted in the last 48 hours. Did you have a chance to read any of those?

SONOS not working as before

Hi everyone - I can help shed some light on the recent updates to Sonos. Today we announced a new, WWST (Works With SmartThings) and WWS (Works With Sonos) certified integration for Sonos devices. Unlike the previous Sonos Labs integration that relied on Sonos’ undocumented and unsupported UPnP API, this is a completely new, locally executing integration using WebSockets (thus the new DTH name, LAN Sonos Player WebSocket). I can confirm that the new integration does NOT use the Music Player capability. Music Player is a deprecated capability and will no longer be used for any new WWST integrations. As some here have already pointed out, LAN Sonos Player Websocket uses the following capabilities to replace Music Player: Media Playback Media Track Control Media Presets Media Group Aud…

Update Required: New Sonos Integration

Didn’t see this posted already. From SmartThings: "We are pleased to announce that Sonos is now officially supported by SmartThings! Together, Sonos and SmartThings are launching a new and improved integration that includes audio notification improvements and local execution for a faster and more stable connection. We have identified that you are currently using the legacy Sonos integration, which will soon be deprecated. Action Needed In order to prevent any impact to your current setup, manually update your Sonos speakers to the new integration with these steps: Remove the speakers and reconnect them using the new SmartThings app Update any existing SmartApps or Automations that control your Sonos speakers OR Sign in to graph.api.smartthings.com, select Locations > Devices > So…

Custom automations with Smartthings and Sonos

New Sonos integration breaks use in routines

If nothing there helps, you’ll probably need to contact support. At least it’s an officially supported integration now.

SmartThings Support

[omehta]

Thanks for the response. I have seen these posts but Sonos is not being picked up by either of the ST apps or the website. I called and spoke to 2 ST reps and they don’t know either. They said they would escalate the ticket. It sounds like no one else is having this issue?

[hector.caro (Hector)]

I am having the same issue. I removed my two Sonos One and my two Play:1 then tried to find them with the new app and it times out with an error. I’ve been emailing with support and the steps given to me is to reboot speakers while app is searching. I will need to do that when I return home tonight and can say if it works.

[infofiend]

I’m have same issue. New integration doesn’t discover any of my speakers. So frustrating.

[chewmull (Matt)]

Same here… I lost connection to 2 of my 6 speakers after the last Smartthings firmware update and have been unable to add them back… The other 4 remain connected and working.

[chewmull (Matt)]

Figured out my problem, I had a surround paired to my playbar, when I broke the pair SmartThings recognized them right away, just had to re-pair after. Apparently if you have speakers paired SmartThings can’t see them, which makes sense now because the classic app always shows the paired pair as inactive when their playing.