I’m currently unable to access Hub A from the SmartThings app. Previously, I had two SmartThings hubs at home—Hub A as the main hub and Hub B as an extender. After performing a full reset of my SmartThings network, I set Hub B as the main hub. However, I’m now unable to re-add Hub A, as it doesn’t appear to reset properly. When I power cycle Hub A and hold the reset button, the LED turns solid magenta but never switches to the expected green/red flashing state, even after waiting two days. Interestingly, if I connect Hub A to my router via Ethernet and power cycle, the LED turns solid green, and it functions as a WiFi hub I can connect to. I can also see it listed in the legacy “Plume for ST” app.
Smartthings support is terrible. Tried to reach them out via the app - just general answer, looks like they have no clue about the things at all.
can you clarify which hub(s) you have? model #? title says hub v3 but in your post you mention “Plume for ST” app. The hubs with Plume are not a v3 hub.
Smartthings Wifi V3 hub. There are 2 apps. Plume for ST and HomePass. The HomePass doesn’t support Smarththings Hub - they used to before May 15, 2024. In Plume for ST I still can see both hubs V3. One I can see in the Smartthings app, another - not.
but again, you are slightly confused. There is the SmartThings/Aeotec hubs with wifi which are considered V3. That does not appear to be what you have. You have the WV525 with is Samsung Wifi Mesh hub with Plume and it is not considered a V3. They are two separate hubs. Just trying to clear that up.
There have been many reports from Users when resetting their Samsung Wifi hubs with being unable to add the additional pucks back to the system. I will try to locate the thread discussing this topic. As yet, I have not seen a fix to this issue but perhaps I missed any updates on the topic. Perhaps @nayelyz can step in and provide info on this subject.
Hi, @1nstinct
Checking some details with the engineering team, we wanted to confirm that you’re following the correct process to reset the Hub.
As @jkp mentioned, yours isn’t a V3 Hub, so, the steps to reset the Hub is:
Plug the power cable
Then, hold the reset button for 8 seconds approximately or until the LED is turned off.
I’ve tried all the techniques and processes to reset the hub, including the steps outlined here. Unfortunately, none of them resolved the issue.
To clarify, after the solid and flashing green lights, the hub displays magenta, and none of the processes have been able to fix this.
Here is the video of the latest process.
so the link you provided is for the V3 hub and do not apply to the WV525 hub. As @nayelyz posted… for the WV525. Power down the hub, plug the power cord back in, then press the reset slot for 8 seconds until the led turns off and release. I can’t tell from your posted video what steps you followed.
I shared a video demonstrating that the LED never goes dark. After displaying a solid green, it starts flashing green, and after about a minute, it turns solid magenta. Sorry can’t make it better.
In the video, I couldn’t see if you kept holding the reset button after the LED started blinking green.
A teammate just made a test and saw a blinking LED, but kept pushing the reset button, and after that, the LED turned off.
If you did but then it turned Magenta, I’ll see if the team that handles these hubs can let us know what we should do.
Hi, @1nstinct
The engineering team mentioned this is the meaning of some LED colors in this type of Hub:
Magenta: download mode.
Red: hardware problem.
Despite the Magenta means “Download mode” if any attempt to reset the Hub ends up in this color without being able to overcome it, it means a device problem, so, you would need to replace the hub.
