Reset Samsung Hub (ET-WV525) and Now I Can’t Re add it

General Discussion
1

Hi there! This is my first post here! I´m facing a huge problem!
Today I decided to start from scratch with my SmartThings internet after years! Now I can´t install and configure my first HUB again! I reset (with paper clip) too many times and anything is working! Need help!!

2

@Edurato

Hopefully @JDRoberts can move these two posts to a new thread as your post does not relate to the thread you posted.

To perform a hard resets (factory reset):

  • unplug the power cord but leave ethernet plugged in
  • Remove the batteries if using a V2 hub
  • Insert a pin in the reset slot on the back of the hub
  • While continuing to press the pin in the reset slot, insert the power cord
  • continue pressing the pin until you see the solid yellow led on the front of the hub for 3 seconds. The solid yellow led appears about 30 seconds after the flashing yellow started.
  • Wait about 10 minutes until it contacts ST servers and downloads any needed firmware (if needed)
  • Add hub to ST app within 30 minutes to avoid the timeout or else you need to repeat

so… a few questions:

  • which model hub do you have?
  • what exactly does it mean when you say nothing is working… were you able to add the hub?
1 Like
4

I adjusted the Thread title to reflect the OP’s hub which is a Samsung (ET-WV525).

which hub do you have? can you describe what steps you have taken and what you are seeing? Have you reached out to ST Support?

5

I have the same HUB ET-WV525 four of them! Every time that I try to create a main HUB I can see it in auto detect SmartThings, but, when I try to create my new WIFI network → ERROR!!

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Error 33-511?

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Hi, @Edurato, @foram456teen. Welcome to the SmartThings Community!

We’ve received other reports of not being able to add these hubs to SmartThings so, I want to confirm it’s the same behavior we reported.

  1. We know you reset your hub to try to add it again. What happens when you do it?

For example: The process starts but it gets stuck in the last step and it says it has completed about 69% and then a “network error” appears.

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
  1. When was the last time you tried to onboard the Hub? Please share the most exact date and time you can including timezone.
  2. What color is the Hub’s LED blinking on?
2 Likes
8

Hi Nayelyz, good morning!

Please follow my ansewers in BOLD below

9

Hi there!

Any update?

10

Hi, @Edurato
Sorry, not yet. We added your info to the opened report about this but the team hasn’t provided any feedback.

11

Hi, I am having the same issue and following these factory reset steps… I got a solid pink led instead of yellow, is that the same?

12

Follow up with @nayelyz and follow the steps in her post:

1 Like
13

A post was split to a new topic: Issues onboarding Wi-Fi Hub (Model: ET-WV523)

15

I too started having the same issue two weeks ago. After many connection problems, I decided to reset one of my attached nods (not the main one) and couldn’t get it to connect back to the main one. Ended up buying a new Aotec V3 hub just to do a Hub migration before resetting the main Wifi hub to not lose my entire Smartthings infrastructure. Again, I could not get it to connect back to my account, but since this was the main one, that meant I was now completely offline. Since I had already spent the money on the hub, I went ahead and just bought a Nest Wifi Pro to entirely replace my Smartthings WiFi router. I work from home so couldn’t afford the risk of being offline.

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Hi there! I hope that this e-mail finds you well.

Sorry to bother you with this issue, but I’m worried. What’s going on!!

Look, I’m traveling to US in two weeks, do I need to get my routers and go to one of your technical facilities and try to solve this for good?

Please let me know next steps!

Honestly, I’m completely Lost!

Ed

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Samsung does not offer any technical facilities

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Ok, based on your limitations what you suggestions to solve this issue! I have no internet since October sent to you the first email!

B.R

Eduardo Salles - (61) 99660-7979

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Hi… have same issue… before write here have contact Samsung service clients Italy (I’m Italian) and after some month Samsung contact me and tell me "contact Samsung Us for my problem resolution because we are unable to solve the problem "…

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Hi, @AndyYako.

I’ll add you to the report. I asked the engineering team if it’s necessary to collect more information but for now, could you provide the following, please?

  1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
  2. Enable support access to your account:
  1. Go to the SmartThings Web (my.smartthings.com)
  2. Log in to your Samsung Account
  3. Select Menu (⋮) and choose Settings
  4. Toggle on Account Data Access
  5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.
21

Hi Nayelyz
The problem is this:
After many many time and test have discovered the reasons about problem. Is out of date the firmware inside a et-wv523. And if not find a modality for upgrade manually are impossible to include in smartthings environmental.
So:
Existing some methods for upgrade the firmware?

-------- Messaggio originale --------

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So… any news?