Hi guys I’m having an issue with my smartthings classic app. My Smartthings Classic app will no longer login. I am in a perpetual loop. When I open the app I get a screen, new user or existing, click existing, enter email, opens browser, asks if I agree, takes me to the app, two seconds later the wh…

Hi… I having the same issue now. It comes with 2 options to login either “New to Smartthings” or “I’m a SmartThings User” When i choosed “I’m a SmartThings User”… it keeps looping for login When i choosed “New to Smartthings”… all my devices missing. Any thoughts? Cheers

Yeah that’s what is happening to me. Did you uninstall and reinstall for any reason?

No, i did not do that. it happens to my Samsung S8+, meanwhile i have another account install on my ipad which works fine.

Yeah similar. I have account on other Samsung phones and tablets and iPhones and iPads that work just fine. It’s bloody annoying. I have contacted Samsung and am waiting on a response from them.

If you’re using a Samsung login, choose new user.

Same issue for me. Android version was working fine an hour ago, but now I get the same as Terry… login loop.

Funny. This morning I logged in, selected new account and new user and used my original Samsung account details and I managed to log in!! I managed to control my devices and the app worked as expected. Now it doesn’t work again! I reckon it is definitely something on Smartthings side…server migrati…

Update guys, just tried again as a new user and I’m logged in. Almost wanna just keep my phone constantly on so as not to log out!! Let’s see how long this lasts.

Anyone had/got any updates on this please?

SmartThings Classic app login error/loop

Apps & Clients

mdeb (Mike Debney) November 28, 2018, 4:56am 11

I’ve got the same problem. Its been reported here Can’t login on Android App and HELP! Smartthings classic app logged me out and won’t let me back in

Topic		Replies	Views
Unable to login to Classic App (Login Loop) Devices & Integrations login	3	1256	November 28, 2018
SmartThings Login Not Working (10 July 2019) Apps & Clients	30	10225	October 27, 2024
HELP! Smartthings classic app logged me out and won't let me back in Android	14	1918	January 16, 2019
Login loop issue on Smartthings app using IOS - Need urgent community support as Samsung Support not helping (March 2021) General Discussion peer_support , support , uk_ie_specific	6	2176	April 14, 2021
Classic App Won’t Login Apps & Clients	14	4922	October 1, 2019

SmartThings Classic app login error/loop

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